Chief of Staff, CRO - GitLab

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

Overview of this Role

Join us at a pivotal moment as we scale our revenue operations globally. As Chief of Staff to the CRO, you'll serve as a strategic partner and force multiplier to our revenue leadership team, driving operational excellence and orchestrating high-impact initiatives. As part of the Office of the CRO, you'll also manage our Communications lead and CRO Initiatives Program Manager, giving you direct ownership over how the CRO's key initiatives get built and run. This highly visible role offers a unique opportunity to shape strategy at the executive level while developing your path to senior leadership.

You'll work at the intersection of strategy, operations, and execution translating vision into action while maintaining the organizational agility needed in a high-growth environment.

What You'll Do

• Strategic Advisory: Serve as a trusted advisor and thought partner to the CRO and revenue leadership on strategy, initiatives, and organizational priorities.
• Leadership Operations: Drive leadership operations, including weekly executive staff meetings, QBRs, and strategic planning cycles with insights that inform decision-making.
• Goal Setting: Lead the CRO team's goal-setting and tracking across the global revenue organization.
• Triage & Resolution: Effectively triage escalations and drive cross-functional resolution of complex business blockers and time-sensitive customer issues.
• CRO Proxy: Serve as CRO proxy in reviewing account plans, preparing briefing materials, and managing key customer and partner meetings with clear agendas and follow-ups.
• Board & Executive Liaison: Serve as CRO Board Liaison, prepare board materials, investor updates, and collaborate on executive presentations and organizational announcements.
• Cross-Functional Alignment: Maintain strategic partnerships with CEO's Chief of Staff, Sales Strategy & Analytics, Field Operations, Finance, and People teams.
• Time Optimization: Identify delegation opportunities and optimize the CRO's time allocation to ensure focus on the highest-value strategic activities.

What You'll Bring

• Experience: 8-12 years of progressive experience in strategic roles such as chief of staff, top-tier management consulting, corporate strategy, or revenue operations leadership at high-growth technology companies.
• Leadership: Proven track record leading cross-functional projects, influencing senior stakeholders, and delivering results in matrixed organizations.
• Executive Presence: Confidence in managing conversations with Board members, C-Suite, and senior leaders across the organization.
• Analytical Skills: Strong analytics and reporting capabilities with experience translating data into actionable insights that drive business decisions.
• Technical Proficiency: Advanced proficiency in CRM systems (Salesforce), business intelligence tools, and presentation software.
• Process Building: Demonstrated success in building scalable processes and operating systems that improve organizational efficiency.
• Communication: Exceptional written communication, comfort documenting in public, and experience operating in an async environment.
• Education: Bachelor's degree in Business Administration, Finance, or related field (or equivalent work experience).
• Travel: Ability to travel as needed to support the CRO.

About the Team

The GitLab Revenue Team builds and scales the go-to-market capabilities that power our global growth and customer success. Acting as strategic partners to customers and internal stakeholders, the team aligns revenue solutions with company objectives to acquire, expand, and retain world-class customers.

How GitLab Supports Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave