Senior Customer Success Architect - Singapore

About the Role

As a Customer Success Architect, you will serve as a trusted strategic advisor and technical authority for GitLab's most complex Enterprise and Government accounts in Singapore. You will drive adoption, technical maturity, and business outcomes for our intelligent DevSecOps platform.

This is a senior individual-contributor role for professionals who have led high-stakes engagements in large, complex accounts. You will operate with autonomy, advising VP- and C-level stakeholders on platform strategy, application modernization, and organizational transformation.

Key Responsibilities

• Strategic Account Ownership: Manage a portfolio of high-value accounts, driving adoption, retention, and expansion through ongoing technical and business engagement.
• Technical Advisory: Provide deep expertise in CI/CD architecture, DevSecOps maturity models, and platform consolidation strategies (e.g., multi-cloud vs. hybrid, self-managed vs. GitLab Dedicated).
• Success Planning: Translate ambiguous business goals into rigorous, measurable Customer Success Plans with clear milestones and quantifiable benefits.
• Escalation Management: Lead end-to-end resolution of critical, cross-functional escalations, coordinating across Product, Engineering, Sales, and Support.
• Executive Reporting: Prepare and deliver executive-ready reporting to demonstrate the impact of GitLab products on customer business outcomes.
• Enablement: Design and deliver technical enablement programs to close maturity gaps and guide customers on best practices, including Git workflows, branching strategies, and security scanning configuration.

What You’ll Bring

• Citizenship: Must be a Singapore Citizen and based in Singapore.
• Experience: Extensive career in customer-facing roles (TAM, Pre-sales, Consulting, Professional Services) within complex industry verticals like Government, Banking, or Telecommunications.
• Technical Depth: Hands-on experience with CI/CD pipelines, infrastructure as code, GitOps, and DevSecOps practices (SAST, DAST, SCA).
• Strategic Mindset: Proven ability to build and defend executive-level business cases (TCO, risk, compliance) and influence platform strategy.
• Communication: Exceptional stakeholder management skills with the ability to navigate high-pressure, ambiguous situations with minimal oversight.
• Language: Mandatory English language proficiency.