Senior Customer Success Operations Manager - GitLab
Fully remoteFull-timeSenior$105K - $176KUTC-8–-4
US#revenue operations#customer success#data analysisEquityESPPPTOParental leaveWellnessHome office
US#revenue operations#customer success#data analysisEquityESPPPTOParental leaveWellnessHome officeAbout the Role
As a Customer Success Operations Manager at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales & CX Operations, you will partner closely with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale.
What You’ll Do
- Own Operational Cadences: Manage core processes including pipeline and renewal reviews, customer health reporting, and book of business management.
- Solve Complex Problems: Translate ambiguous business questions from CS leadership into clear problem statements and drive resolution through process, reporting, or systems changes.
- Systems & Data: Partner with Revenue Technology and Revenue Analytics to evolve the systems and reporting CSMs rely on daily.
- Cross-Functional Alignment: Collaborate with Sales, Finance, and Revenue Strategy teams to operationalize go-to-market changes.
- Process Improvement: Identify friction in existing workflows and lead end-to-end improvement efforts from diagnosis to adoption.
- Strategic Planning: Support CS leadership in capacity modeling, segmentation, territory planning, and target setting.
What You’ll Bring
- 4+ years of experience in Sales Operations, Revenue Operations, management consulting, or a similar analytical role.
- Strong critical thinking and the ability to break down ambiguous problems into clear workstreams.
- A bias toward execution and moving from analysis to action.
- Systems thinking: Understanding how go-to-market changes ripple across the organization.
- Strong cross-functional collaboration skills and the ability to influence without direct authority.
- Comfort operating in a scaling environment where structure must be created.
How GitLab Supports You
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Comprehensive health, financial, and well-being benefits
- Parental leave and home office support
Timezone overlap
UTC-8–-4
Benefits
Open to
US
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