Senior Professional Services Engineer - GitLab

About the Role

As a Senior Professional Services Engineer at GitLab, you will work directly with customers to deliver installation, migration, training, and advisory services. You will lead engagements ranging from single-node Omnibus installs to large-scale reference architectures using Infrastructure as Code (IaC) and configuration as code.

Key Responsibilities

• Delivery: Execute professional services engagements including installation, migration, and advisory services.
• Technical Leadership: Design and deploy reference architectures using tools like Terraform and Ansible across major cloud providers (AWS, GCP, Azure).
• Migration: Lead complex migrations to GitLab SaaS or self-managed environments.
• Advisory: Act as a trusted technical advisor, translating customer goals into actionable implementation plans.
• Collaboration: Partner with Engagement and Project Managers to refine delivery processes and provide feedback to GitLab product and engineering teams.
• Mentorship: Provide technical guidance and support to Associate and Intermediate Professional Services Engineers.

What You’ll Bring

• Professional experience with IaC/Configuration management (Terraform, Ansible, Packer, Puppet, Chef, or Kubernetes).
• Proficiency with at least two major cloud providers (AWS, GCP, or Azure).
• Strong experience deploying and configuring GitLab, including Git and source control workflows.
• Solid grounding in Security and AI technologies.
• Proven ability to manage multiple customer engagements simultaneously.
• Excellent written and verbal communication skills in English, with a focus on asynchronous collaboration.
• A solution-oriented mindset with the ability to identify root causes and drive issues to resolution.

Why GitLab?

GitLab is an intelligent orchestration platform for DevSecOps. We embrace AI as a core productivity multiplier and operate in a fully remote, asynchronous environment. We value continuous knowledge exchange and high-performance collaboration.