Senior Security Technical Program Manager, Fraud & Abuse - GitLab

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued.

Overview of the Role

You will join the Trust and Safety team within the security division at GitLab. Your role will focus on coordinating and owning cross-functional fraud and abuse prevention workstreams. You will work closely with Trust & Safety engineers to understand fraud and abuse trends and collaborate across Engineering, Product, and other peer teams to implement robust defenses.

A successful candidate translates technical challenges into actionable business requirements and coordinates execution across engineering and product teams.

What You'll Do

• Connect Trust & Safety, Engineering, Product, Legal, Finance, and other teams to build, track, and drive cross-functional fraud and abuse mitigation initiatives to completion.
• Turn abuse and fraud trends into proposed defense measures, secure stakeholder buy-in, and drive projects through cross-functional leadership.
• Maintain an ownership mindset and bias for action to keep GitLab secure.
• Translate abuse patterns into prioritized, cost-quantified requirements and actionable business cases for product teams.
• Leverage AI tools for early identification and triage of fraud and abuse risks across the platform.
• Partner with Finance and Billing teams on fraud prevention controls, including payment fraud, chargebacks, and account verification.
• Define metrics for abuse and fraud exposure, and report program status, financial impact, and outcomes to security and business leadership.
• Identify, triage, and prioritize Trust & Safety abuse campaigns and operational workflows, ensuring high-impact incidents are appropriately escalated.

What You'll Bring

• 5+ years of experience in technical program management, security program management, or trust & safety, fraud, or risk operations.
• Hands-on experience addressing fraud or abuse at a SaaS, platform, marketplace, or payments company.
• Proven track record of driving cross-functional solutions to completion without direct authority over implementing teams.
• Working knowledge of common fraud and abuse vectors, such as account takeover (ATO), free-tier and trial abuse, payment fraud, card testing, bot signups, spam, and phishing.
• Technical fluency with web applications, APIs, identity and authentication mechanisms, and billing/subscription architectures sufficient to evaluate implementation tradeoffs with engineers.
• Clear, concise written communication tailored to an all-remote, asynchronous environment.
• Sound judgment balancing fraud and abuse mitigation against friction for legitimate users.

About the Team

Trust and Safety is responsible for detecting, preventing, and responding to abuse across GitLab SaaS platforms. The team builds and maintains systems to keep the cost of abuse low across our infrastructure, working closely with Security Operations, Engineering, and Product teams to remediate and respond to emerging threats.