Implementation Consultant - Assets & Inventory

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Summary

First Due is seeking a tech-savvy, customer-focused fire and EMS subject matter expert to work as an Implementation Consultant – Assets & Inventory. In this role, you will work directly with Fire & EMS customers to implement and optimize First Due's Assets & Inventory module, providing industry-leading guidance and support as First Due continues to build its best-of-breed end-to-end platform.

The ideal candidate brings hands-on fire or EMS operational experience, a deep understanding of apparatus and equipment lifecycle management, medication and controlled substance accountability, and the ability to translate complex agency workflows into scalable software configurations.

Key Responsibilities

• Act as the subject matter expert and Implementation Consultant for the Assets & Inventory module.
• Work directly with new customers to efficiently configure and optimize the module, including apparatus tracking, equipment inventory, inspection workflows, and maintenance scheduling.
• Partner with Implementation Project Managers to launch First Due to Fire and EMS agencies of varying sizes and complexities.
• Guide customers on best practices for apparatus and equipment lifecycle management in compliance with NFPA 1911, NFPA 1912, NFPA 1852, and other applicable standards.
• Advise agencies on structuring inventory hierarchies, asset categorization, and inspection frequencies aligned with SOGs and regulatory requirements.
• Guide ALS agencies on configuring medication and controlled substance inventory tracking, including DEA compliance workflows, expiration date management, chain-of-custody documentation, and par-level replenishment.
• Provide configuration guidance on maintenance tracking, out-of-service workflows, and integrations with other First Due modules (Scheduling, Incident Reporting, Response).
• Stay informed on module functionality, configuration options, evolving industry best practices, and compliance requirements.
• Maintain a complete understanding of features in current/future sprints and the Assets & Inventory product roadmap.
• Document product gaps identified during implementation and collaborate with Product Management to ideate solutions.
• Participate in regional and national user group meetings (virtually and in-person) representing the Assets & Inventory product area.
• Develop a deep understanding of competitors' capabilities in public safety asset management and inventory.

Qualifications

• Must reside in the United States and be authorized to work for any US employer.
• Experience in Fire or EMS operations, with direct exposure to apparatus maintenance programs, equipment tracking, or quartermaster/supply functions strongly preferred.
• Familiarity with NFPA standards governing apparatus inspection, testing, and maintenance (NFPA 1911, 1912, 1852, etc.).
• Understanding of common fire and EMS inventory workflows (daily/weekly checks, SCBA management, PPE lifecycle compliance).
• Familiarity with ALS medication management practices (controlled substance accountability, DEA recordkeeping, EMS formulary tracking).
• Experience with public safety software platforms or operational technology (asset management, fleet management) is a plus.
• Ability to gather customer requests, clarify end states, and guide them to the optimal solution.
• Strong analytical, critical thinking, and attention-to-detail skills.
• Excellent written and verbal communication skills, including presentation skills for diverse technical backgrounds.
• Strong project management skills to handle multiple simultaneous implementations.
• Patient, responsive, supportive, and constructive approach to feedback and obstacles.

Benefits & Compensation

• Base Salary: $80,000
• Fully remote workplace with a technology stipend
• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• FSA/HSA and 401(k) plans
• Opportunities for professional advancement