Sales Development Representative - Grafana Labs

About Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams unified visibility across all their disparate data.

We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

The Opportunity

As a Sales Development Representative (SDR), you will focus on three core missions:

1. Help our users and prospects navigate their Grafana journey by engaging with and listening to them to provide appropriate resources and guidance.
2. Partner with our Sales Team to connect with influential stakeholders in target organizations to identify new business opportunities and build pipeline.
3. Develop valuable, transferable skills to help you achieve your career goals.

In this role, you will balance reactive inbound follow-ups with proactive outreach to target accounts. You will research accounts, craft value-add messaging, drive business conversations over the phone, and leverage AI tools to optimize productivity.

What You’ll Be Doing

• Build and maintain knowledge of Grafana's technology, competitors, open source ecosystem, and industry trends.
• Follow up on inbound leads effectively and efficiently.
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts.
• Use Salesforce and Grafana dashboards for lead and account management and research.
• Prioritize and customize outreach to target prospects and accounts via email and LinkedIn.
• Drive effective discovery conversations to understand users' needs and communicate Grafana's value proposition.
• Consistently meet new business opportunity and pipeline targets.
• Collaborate with cross-functional teams, including marketing and sales, to win as a team.

What Makes You a Great Fit

• Fluent in English (written and spoken).
• Located in the Netherlands.
• Open to feedback and coaching, always looking for ways to improve.
• Clear and concise written and verbal communication style.
• Excellent organizational skills and the ability to prioritize tasks.
• Willingness and ability to take on any task with a focus on quality.
• Resourceful and proactive in an evolving environment.
• Driven by purpose with a team-first attitude.

Compensation & Benefits

• OTE Compensation: In the Netherlands, the OTE range for this role is 58,750 EUR - 61,850 EUR (base + variable).
• Equity: Restricted Stock Units (RSUs) included for all team members.
• Annual Leave: 30 days per annum (including 3 Grafana Shutdown Days).
• Remote-First Culture: 100% remote working environment with in-person onboarding.