Sales Development Representative - Grafana Labs

About Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards, Grafana Cloud brings AI to observability and observability to AI, giving teams unified visibility across disparate data. Customers include Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. Grafana Labs is a 100% remote company with team members across 40+ countries, backed by Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

The Opportunity

As a Sales Development Representative (SDR), you will focus on three core missions:

1. Help users and prospects navigate their Grafana journey by engaging, listening, and providing appropriate resources and guidance.
2. Partner with the Sales Team to identify new business opportunities and build pipeline for revenue goals.
3. Develop valuable, transferable skills to advance your career in tech.

In this role, you will balance inbound lead qualification and proactive outbound outreach to target accounts. You will research prospects, craft thoughtful messaging, drive conversations over the phone, and leverage AI tools to increase productivity.

What You'll Be Doing

• Build and maintain knowledge of Grafana technology, competitors, the open source ecosystem, and industry trends
• Follow up on inbound leads effectively and efficiently
• Use a multi-channel approach (email, social, calling) to proactively reach new leads within target accounts
• Manage lead and account research using Salesforce and Grafana dashboards
• Use research and data to prioritize and tailor outreach via email and LinkedIn
• Drive discovery conversations to uncover user needs and communicate Grafana’s value proposition
• Consistently meet new business opportunity and pipeline targets
• Collaborate with cross-functional teams, including marketing and sales

What Makes You a Great Fit

• Fluent in English (written and spoken)
• Open to feedback and coaching with a continuous improvement mindset
• Clear, concise written and verbal communication skills
• Strong organizational skills with the ability to prioritize dynamic tasks
• Willingness to take on tasks of any size with high quality
• Resourceful and proactive in an evolving environment
• Team-first attitude with strong accountability
• Located in Sweden

Compensation & Benefits

• Compensation: The OTE range for this role in Sweden is 530,000 SEK - 564,000 SEK, depending on experience and skillset.
• Equity: All roles include Restricted Stock Units (RSUs).
• Annual Leave: 30 days of global annual leave per year, including 3 designated Grafana Shutdown Days.
• Onboarding: In-person onboarding program with fellow new hires.