Senior Product Manager, App o11y - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. We are a 100% remote company with team members across 40+ countries.

As the Product Manager for Application Observability (App O11y), you’ll be responsible for helping application developers and SREs understand how their applications are performing, what’s affecting their users, and where to focus when something goes wrong.

About the Role

You'll develop a vision and strategy for your product domain, owning your product’s roadmap, collateral, and market research. As the bridge connecting Engineering, Design, and UX to GTM, you will ensure the free flow of information and represent our products technically to customers.

What You’ll Be Doing

• Transform ideas and feedback into a product vision and roadmap
• Empathize with customer problems in order to collect user needs, requirements, and pain points
• Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
• Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers
• Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing, and tiering

What Makes You a Great Fit

• A BS/BA in Computer Science, a related field, or equivalent work experience
• 5+ years of experience in Product Management
• 5+ years of experience in a B2B SaaS product
• Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers
• A strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and the workflows built on top
• Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders

Bonus Points

• Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors
• Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope
• Experience with eBPF and/or automatic instrumentation
• Experience with open source software and/or commercial open source companies
• Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings
• Experience operating applications in production, being on call, or troubleshooting performance and reliability issues