Senior Product Manager, App o11y - Grafana Labs

About Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams unified visibility so they can see, understand, and act on all their disparate data.

We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

This is a fully remote position. We are considering candidates in the US EST timezone.

About Product Management

As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, while collaborating with Grafana leadership on fine-tuning product goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively to both external customers and internal stakeholders. Product Managers act as the bridge connecting Engineering, Design, UX, and GTM.

The Opportunity

As the Product Manager for Application Observability (App O11y), you’ll be responsible for helping application developers and SREs understand how their applications are performing, what’s affecting their users, and where to focus when something goes wrong.

You’ll continue to build App O11y on top of the Knowledge Graph and fully integrate high-fidelity signals like traces and profiles, making all three first-class parts of the product experience. You’ll bring these capabilities together into our full-stack observability experience, alongside our Drilldown products, while building AI-first workflows that help customers investigate issues, understand root causes, and take action.

What You’ll Be Doing

• Transform ideas and feedback into a clear product vision and roadmap.
• Empathize with customer problems to collect user needs, requirements, and pain points.
• Curate and properly represent user feedback to Engineering, providing evidence to support tradeoffs and priorities.
• Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
• Use deep product expertise to make decisions about go-to-market strategies, pricing, packaging, licensing, and tiering.
• Balance new product opportunities with the depth, performance, and reliability customers need from tracing and profiling.

What Makes You a Great Fit

• BS/BA in Computer Science, a related field, or equivalent work experience.
• 5+ years of experience in Product Management.
• 5+ years of experience with a B2B SaaS product.
• Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers.
• Strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and workflows.
• Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders.

Bonus Points

• Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors.
• Experience with distributed tracing or continuous profiling systems (e.g., Grafana Tempo, Grafana Pyroscope).
• Experience with eBPF and/or automatic instrumentation.
• Experience with open source software and/or commercial open source companies.
• Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings.
• Experience operating applications in production, being on call, or troubleshooting performance and reliability issues.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture: Collaborative environment bringing together talent from around the world.
• Shared Outcomes: Every team member receives Restricted Stock Units (RSUs).
• Work-Life Balance: Global annual leave policy of 30 days per year (includes 3 Grafana Shutdown Days to fully disconnect).
• In-Person Onboarding: Meet fellow new hires to learn about Grafana Labs from day one.
• Autonomy & Innovation: Transparent decision-making and support to ship great work.