Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI. We are a 100% remote company with team members across 40+ countries.

This is a fully remote position and we're considering candidates based in the United Kingdom.

About Product Management

As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, collaborating with Grafana leadership on fine-tuning goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders.

Product Managers are the bridge that connects Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to customers.

The Opportunity

As the Product Manager for Application Observability (App O11y), you’ll be responsible for helping application developers and SREs understand how their applications are performing, what’s affecting their users, and where to focus when something goes wrong.

You’ll continue to build App O11y on top of the Knowledge Graph and fully integrate high-fidelity signals like traces and profiles, making all three first-class parts of the product experience. You’ll bring these capabilities together into our full-stack observability experience, alongside our Drilldown products, while building AI-first workflows that help customers investigate issues, understand root causes, and take action beyond static experiences.

What You'll Be Doing

Transform ideas and feedback into a product vision and roadmap.
Empathize with customer problems to collect user needs, requirements, and pain points.
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities.
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about go-to-market strategies, pricing, packaging, licensing, and tiering.
Balance new product opportunities with depth, performance, and reliability needed from tracing and profiling.

What Makes You a Great Fit

BS/BA in Computer Science, a related field, or equivalent work experience.
5+ years of experience in Product Management.
5+ years of experience in a B2B SaaS product.
Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers.
Strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and workflows.
Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders.

Bonus Points

Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors.
Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope.
Experience with eBPF and/or automatic instrumentation.
Experience with open source software and/or commercial open source companies.
Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings.
Experience operating applications in production, being on call, or troubleshooting performance and reliability issues.

Compensation & Benefits

Base Salary Range: GBP £94,508 – £113,410 (UK)
Restricted Stock Units (RSUs): Equity ownership included for all roles.
Annual Leave: 30 days of annual leave per year (includes 3 Grafana Shutdown Days).