Senior Solutions Engineer - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives.

We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

Make a Difference

The Solutions Engineering team are the customer-facing product experts. The team enables Grafana Labs' worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities.

A Solutions Engineer is able to listen to a prospect or customer, understand their requirements, ask the right questions to extract required information, and translate that into a solution with Grafana Labs technology. They act as the bridge between engineering, customers, and sales.

Your Impact

• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to potential and existing customers.
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape.
• Drive product conversations based on customer needs and problems.
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create enablement material.

What Would Make You a Good Fit?

• 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring/Observability space.
• Openness to complex assignments requiring strong judgment, collaboration, and leadership.
• First-class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers.
• A passion for solving technical challenges and bringing creative solutions to customers.
• A technical mindset and a desire to grow technically.
• Must be located in Israel.