Senior Solutions Engineer - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards, Grafana Cloud brings AI to observability and observability to AI, giving teams unified visibility.

We are looking for a Senior Solutions Engineer to join our team, ideally located in Canada.

The Opportunity

Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs' worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction, while partnering closely with our Sales team to help qualify and close opportunities.

What You’ll Be Doing

• Join as an early member of a high-growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

What Makes You a Great Fit

• Ideally located in Canada
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Strong judgment, collaboration, and leadership skills suited for a fast-paced startup environment
• Experience working and collaborating within an international, remote-first team
• First-class written and oral communication skills to articulate our value proposition and technical advantages
• A passion for solving technical challenges and bringing creative solutions to customers
• A technical mindset with a strong desire to grow technically (recent grads of coding bootscamps or those with post-sales/engineering experience are encouraged to apply)
• Self-motivated, initiative-driven, and creative mindset

Compensation & Rewards

• OTE Range: CAD 196,000 - CAD 255,000 (Actual compensation may vary based on level, experience, and skillset)
• Equity: Restricted Stock Units (RSUs) included for every team member
• Time Off: Global annual leave policy of 30 days per annum (including 3 Grafana Shutdown Days)