Senior Solutions Engineer - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, a fully managed observability platform trusted by more than 10,000 organizations. Built on open source and open standards, Grafana Cloud brings AI to observability, providing unified visibility for disparate data. Customers include Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. We are a 100% remote company with team members across 40+ countries, backed by leading investors.

We’re scaling fast and staying true to our open-source legacy, global collaborative culture, and passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

The Solutions Engineering team consists of customer-facing product experts who enable Grafana Labs' worldwide growth by educating potential and existing customers. We share our technical and product expertise through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities and serve as a primary route of communication from our customers to the Product Management and Engineering teams.

A Solutions Engineer listens to prospects and customers, understands their requirements, asks the right questions, and translates that into a solution with Grafana Labs technology. They are the bridge between our highly technical engineering teams, our customers, and our Sales team.

What You'll Be Doing

• Partnering with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Owning the technical engagement with customers and helping close complex opportunities through advanced competitive knowledge, technical skill, and credibility.
• Delivering product and technical presentations to potential and existing customers.
• Effectively communicating with customers and internal teams to provide feedback on our products and the competitive landscape.
• Driving product conversations based on need and problems with customers.
• Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public or private enablement material.

What Makes You a Great Fit

• 5+ years of technical pre-sales experience.
• Openness to various and complex assignments, requiring strong judgment, collaboration, and leadership.
• First-class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to skillfully articulate our value proposition and the technical advantages of our products.
• Love solving technical challenges and thrive on bringing creative solutions to our customers.
• A technical mindset and a desire to grow technically.
• Must be located in United Kingdom.

Bonus Points For

• Experience with Open Source technologies, or in the Metrics/Monitoring space.
• Experience with sales methodologies like MEDD(P)ICC.

Compensation & Rewards

In the UK, the OTE (On-Target Earnings) compensation range for this role is EUR 110,000 - EUR 134,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable.

Equal Opportunity Employer

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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