Staff FrontEnd Engineer - Platform - App Core Usage

About Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards, Grafana Cloud brings AI to observability and observability to AI.

We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

The Opportunity

Application Core Services (AppCore) is a group within Platform, in the Foundations department. Foundations produces the Internal Engineering Platform (IEP) and partners closely with our Cloud, Enterprise, and Grafana teams. Our team develops the essential systems driving Grafana's business operations, engineering bespoke integrations and solutions on grafana.com.

The Usage squad owns the essential systems driving Grafana's business operations and customer usage calculations. Our domain encompasses maintaining the billing engine responsible for customer usage calculation, cost management and billing applications, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the customer user portal. This role is approximately 75% FrontEnd and 25% BackEnd.

What You'll Be Doing

• Design, build, operate, and evolve reliable full-stack web applications, customer-facing account portals, and backend services that power core customer usage and billing workflows.
• Build and maintain backend APIs (Golang, Node.js) and intuitive user interfaces using modern frontend technologies (TypeScript, React).
• Design and maintain integrations between Grafana systems and external business platforms such as NetSuite, Salesforce, and cloud marketplaces (AWS, Azure, GCP).
• Develop and automate business logic for customer usage metering, pricing structures, promotions, and billing reconciliation.
• Collaborate across product management, DealOps, GTM, Support, and adjacent AppCore squads to deliver robust end-to-end features.
• Address technical debt, optimize CI/CD pipelines, strengthen test coverage, and improve system observability and operational resilience.
• Provide technical leadership and mentorship to engineers while shaping pragmatic solutions for complex systems challenges.
• Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations.
• Own the production behavior of systems you build, including improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures.

Requirements

• At least 1 year of fully remote work experience.
• Experience working on a large SaaS platform dealing with common distributed systems problems (scalability, multi-tenancy, data isolation, high availability, etc.).
• Strong professional experience with backend technologies (Golang, Node.js) and modern frontend web development (TypeScript, React).
• Deep care for developer and user experience and product quality.
• Experience delivering projects from gathering requirements and brainstorming ideas to shipping to production in a self-driven manner.
• Ability to write clean, robust, well-tested software that others can understand, operate, and maintain.
• Experience mentoring engineers in a collaborative, asynchronous environment.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Willingness to participate in a follow-the-sun OnCall rotation when ready.

Bonus Points

• Experience with high-volume usage metering, billing engines, or customer-facing cost management applications.
• Experience designing and building integrations with third-party business systems (e.g., NetSuite, Salesforce, Cloud Marketplaces).
• Experience with frontend component libraries, design systems, and modern CSS-in-JS tooling.
• Familiarity with cloud marketplace integrations (AWS, Azure, GCP) and SaaS provisioning/tenancy patterns.
• Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems.
• Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch.

Compensation & Benefits

• Base Salary Range: $174,986 - $209,983 USD (for US candidates; varies by location).
• Equity: Restricted Stock Units (RSUs) included for all roles.
• Annual Leave: 30 days of global annual leave per year, including 3 dedicated Grafana Shutdown Days.
• 100% Remote, Global Culture: Asynchronous-first collaboration across global teams.