Staff Developer - Cloud Engineering

About The Role

Cloud Engineering owns the infrastructure that underpins the whole Jane platform. We keep it running, monitor it, scale it, and add capacity as our clinics grow. We're also the team people come to when they aren't sure where a problem belongs, so we end up working across almost every part of engineering.

Our platform has served Jane well for more than a decade, and we're now approaching an inflection point. A big part of this role is figuring out what it takes to scale it cleanly for the company's next stage of growth.

You'll work alongside other Staff engineers in our team to help shape the long-term vision for our infrastructure alongside our staff and senior staff engineers, then break that vision into pieces we can start delivering now.

Just as important as the technical work is how you show up. The team needs a driver: someone who runs at hard, ambiguous problems, is often first to jump in and help, and can bring several teams together to build consensus to land big ideas.

What Impact We're Looking for You to Make

• Help set the longer-term technical vision for Jane's infrastructure alongside our staff and senior staff engineers, then turn that vision into concrete pieces the team can deliver along the way.
• Act as a driver on hard, ambiguous problems, looking past the symptom to the real issue and seeing it through to resolution even when it spans several teams.
• Champion change across engineering by building the relationships and consensus needed to land big infrastructure improvements.
• Provide technical leadership to other teams, helping them design cloud infrastructure for new features and make sound architectural choices.
• Improve day-to-day operational health by reducing noisy alerts, hardening the platform, and making the whole system easier to run.
• Work closely with our Application Security Team to harden our infrastructure against security and compliance requirements.
• Bring an AI-positive mindset, helping the team get more leverage from AI tooling while respecting that infrastructure changes carry a real blast radius.

What Experience We Need

• Deep expertise with AWS, including multi-region deployments and high-scale, highly available cloud services.
• Strong command of infrastructure as code, particularly Terraform.
• Solid infrastructure architecture skills, with a clear sense of how to assemble AWS building blocks into scalable, reliable systems.
• Experience operating databases at scale, including upgrades, scaling, performance tuning, and capacity planning.
• A track record of running large projects and driving consensus across many stakeholders.
• Experience operating at a company of meaningful scale that's growing quickly.
• An AI-positive mindset and hands-on experience using AI as a coding and research tool.
• Comfort participating in an on-call rotation.

More About Jane

Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers. More than 70,000 businesses run on Jane, with 250,000+ practitioners interacting with our product daily.