Senior Manager, Payments Risk - Jane App

About the Role

Jane is looking for a Senior Manager of Payments Risk to own the operating system (people, processes, technology) that supports a scalable and balanced risk engine. In this role, you will manage risk for billions of dollars in annual payments processed across tens of thousands of clinics without compromising the customer experience.

What Impact We’re Looking for You to Make

• Merchant risk policy: Onboarding criteria, verification standards, how exceptions get handled, escalation paths, and ongoing merchant monitoring.
• Jane's stated risk appetite: In partnership with Legal, Finance and the VP.
• Portfolio losses and the risk reporting pack: Loss rate, approval rate, time-to-decision, dispute, win rate, including support finance in budgeting and forecasting losses.
• Transaction monitoring strategy: Transaction rules, risk flags, review process, thresholds, time-to-decision and the false positive rate.
• Dispute strategy and win rate: Determine the strategy for improving win-rates for our customers and preventing disputes in the first place.
• The escalation, hold and offboarding decisions: You will have decision-making authority, but know when executive or legal sign-off will be needed.
• Know a good merchant from a bad merchant: Use your intuition and experience to identify fraud or catch when a good merchant has gone bad.
• Card network and Stripe compliance obligations: In partnership with Legal and the VP, make recommendations to ensure Jane is protected and customers are aware of their obligations.
• Systems and tooling strategy: Reimagine the stack and manual processes as an AI-native system with agentic workflows while determining where human oversight is essential.

What Experience We Need

• 6+ years in payments risk, ideally holding a leadership or highly cross-functional role (embedded payments at a software platform carrying liability is preferred).
• Expertise in payments, including working knowledge of acquiring, underwriting, chargebacks, and transaction monitoring.
• Comfortable with Stripe, especially Connect, or a comparable platform, with a clear view of its capabilities and limitations.
• Ability to write policies that people actually follow and explain hard decisions to clinic owners with compassion.
• Strong data skills to build your own reporting rather than waiting for others, with experience in SQL, Stripe Sigma, or similar tools.
• Ease with being the sole owner of this function initially and excitement about building out the program.

More About Jane

Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK. We build products and tools that thousands of clinics rely on every day. More than 70,000 businesses and 250,000+ practitioners run on Jane, and growth continues to accelerate.