Deal Desk Analyst - Mexico

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

About the Role

The Deal Desk Analyst plays a key role in the sales organization's growth and success. You will work closely with sales and account management teams to ensure renewals are handled in an appropriate and timely manner. You will be responsible for creating basic and complex quotes, handling the deal closing process, and managing closed/won opportunities in our CRM. This position requires significant multitasking and willingness to take on various sales-related responsibilities as assigned.

Responsibilities

• Manage renewals within working hours, and assist with deal structuring, quoting, pricing, special terms, deal auditing, exception approvals management, and cross-functional coordination with billing and account management
• Track, manage, and execute renewals across the Americas
• Assist with customer retention efforts alongside Account Management and Account Services teams
• Partner and collaborate with cross-functional teams including Sales, Finance, Accounting, Billing, Operations, and Legal to review and prepare approval requests for non-standard deal elements
• Anticipate Customer Revenue teams' business needs through regular participation in pipeline reviews and forecast calls
• Communicate effectively with internal stakeholders including Account Managers and Sales Management
• Approve, reject, or escalate proposals based on thorough analysis and sound business judgment
• Support strategic insights for the Customer Revenue team by surfacing customer expansion opportunities and risks through data

What You Should Have

• 3+ years of experience in Deal Desk, Renewals, Legal, Contract Management, Sales Operations, or Finance, preferably within a SaaS environment
• Excellent understanding of and ability to drive or facilitate optimization within Salesforce
• Strong understanding of subscription-based pricing models, professional services, and support fees
• Strong understanding of revenue recognition considerations
• Solid financial modeling, analysis, and project management capabilities
• Excellent written and verbal communication skills; comfortable presenting business cases and complex pricing proposals to senior leadership
• Direct experience with Salesforce.com and CPQ quoting and exception approval workflow systems
• Highly skilled in serving as the primary orchestration point for deal construction and deal governance across cross-functional teams
• Solid critical thinking and change management skills within dynamic organizations
• Ability to prioritize effectively and deliver in a high-volume environment

Location & Requirements

• This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered.
• Fluency in English (spoken and written) is required as internal business operations and interview processes are conducted in English.