Engineering Operations Specialist - Consumer

Payward, the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks, has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, designed to advance an open, global financial system.

We encourage you to explore our culture page to understand what drives us and how we work.

The Team

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

Engineering Operations serves as the operational engine of the Consumer group. We build the automations, tracking, and metrics that keep teams aligned and informed, allowing engineers to focus on building. Our goal is to reduce manual work, improve visibility into engineering activity, and transform repeatable processes into reliable software. We collaborate closely with engineers, engineering managers, and teams across the business to identify friction and convert feedback and operational data into scalable solutions.

The Opportunity

As an Engineering Operations Specialist, you will:

• Help engineering teams execute faster by owning the processes and tooling that remove friction.
• Utilize AI and automation in your daily work to solve real problems for the teams you support.
• Administer Jira and Confluence, including configuration, workflows, permissions, and automations.
• Own the triage and intake process to ensure work is properly routed and standardized for engineering.
• Maintain healthy roadmaps and run weekly delivery reporting for leadership.
• Ensure the quality of engineering metrics data, including team definitions, ownership records, and tool configuration.

What You Bring

• 3+ years of experience in operations, process, or tooling roles, with at least one major experience shipping something meaningful.
• Hands-on Jira administration covering boards, workflows, schemas, permissions, and custom fields.
• Demonstrated deliberate use of AI in day-to-day work, understanding when and how to apply it and building with it.
• Systematic thinking to understand how processes and systems connect and where changes might cause downstream issues.
• Ability to translate vague requests from senior stakeholders into scoped work and confidently decline requests when appropriate.
• Strong written communication skills and the ability to document processes clearly.
• Genuine interest in operations, internal tooling, and developer experience.
• Curiosity and willingness to learn new tools and frameworks.
• Exposure to engineering metrics, developer productivity data, or DORA metrics.

Nice to Haves

• Familiarity with crypto, having used Kraken or similar products and understanding the space.
• Experience building Jira automation rules or Rovo agents.
• SQL and/or experience with TypeScript and scripting languages.
• Experience building Slack workflows or integrations.
• Familiarity with Slack, Jira, or GitLab APIs.
• Exposure to localization, QA, or compliance processes.
• Experience working in a remote or distributed team.