Director, IT - Life360

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 102.4 million monthly active users (MAU) across more than 180 countries.

Life360 has more than 500 remote-first employees. We are a Remote-First company, which means a remote work environment will be the primary experience for all employees.

We are AI Native

We are building an AI Native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance.

About The Team

Life360's IT team exists to enable our 500+ remote-first employees to be equipped, productive, and secure, wherever they're working from. That means owning the identity, endpoint, infrastructure, and collaboration experience end to end, and treating the services it owns as a product. IT reports to our CISO and sits right next to Information Security, and the two teams work as true partners.

About the Job

We're hiring a Director of IT to own IT Operations and IT Engineering end to end; enterprise identity, endpoint management, corporate infrastructure, collaboration tooling, and the service model our distributed workforce depends on. This opportunity will allow you to reimagine how IT operates in an AI Native environment and bring an engineering mindset to how the function runs: structured, automated, and metrics-driven.

What You’ll Do

• Strategy & Execution: Own the strategy and execution of Life360's core IT Operations & Engineering teams including enterprise identity, endpoint management, network infrastructure, collaboration, and end user services.
• Roadmap & Visibility: Drive the technical roadmap and transparency programs to provide leadership clear visibility into IT quality, risks, and investments.
• Team Leadership: Lead, hire, and grow a high-performing IT team, raising the bar toward an engineering first skillset and standing up new IT engineering roles as the function scales.
• Service Standards: Set and hold high quality service level standards through evolving IT's operating model: service ownership, response times, availability, and an exceptional employee experience.
• Security Partnership: Partner with the CISO and Information Security to ensure every service and process meets our safety standards.
• AI & Automation: Identify and implement AI Native tools and automation that improve internal productivity and employee workflows.
• Vendor & Budget Management: Own IT vendor relationships, contract negotiations, and budget planning, partnering with Finance and Procurement.
• Executive Sponsorship: Serve as escalation point and executive sponsor for major IT incidents, migrations, and large-scale initiatives.

What We’re Looking For

Required Experience

• Minimum of 15 years of experience in IT, including at least 7-8 years in a senior leadership role directing multiple teams or functions.
• Deep hands-on grounding in modern IT infrastructure: identity and access management, endpoint management, cloud collaboration platforms, and enterprise networking.
• Experience embedding AI tools and automation into IT operations and employee productivity workflows.
• Demonstrated security-first judgment partnering with Security and Compliance teams.
• Experience owning budgets, vendor relationships, and procurement decisions.
• Strong communication and stakeholder management skills, especially with non-technical teams.
• Comfortable operating in a global, high-growth environment where systems and headcount scale quickly.
• Bachelor's degree in Computer Science, related field, or equivalent experience.

Preferred Experience

• Experience leading IT or corporate engineering at a remote-first or high-growth technology company, with a modern cloud-based stack (e.g., Okta, Jamf, and SaaS collaboration tooling) rather than a traditional on-premise environment.
• Hands-on experience building or deploying AI agents and automation into IT or employee workflows, with concrete use cases and measurable impact.

Our Benefits

• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• Paid parental leave
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP)
• Generous time off: flexible PTO, companywide holidays plus summer and winter shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership and Tile trackers