Brand Success Account Manager - LTK

LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate, and disrupt an industry.

We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.

About the Role

LTK is seeking a Brand Success Account Manager to join our growing team. This high-impact position serves as the strategic partner and expert at LTK for a large portfolio of LTK brand platform Customers. You will work with LTK’s brand platform partners to educate and reinforce the value of LTK and drive ongoing gifting and flat fee spend with brands within our platform. You will use your expert communication skills and passion for Creator commerce to help provide consultation to brands on how to best drive results thru LTK’s brand platform and deliver RoAS to their program.

This role is foundational in setting up brands for success and ensuring long-term success for brands and retailers on the LTK brand platform, and therefore will be expected to build strong relationships with brands, provide the highest level of customer service and satisfaction, and serve as a consultant for brands across their various needs on the platform.

How You Will Make an Impact

• Responsible for end-to-end Brand Success for brands on the LTK brand platform.
• Develop strong knowledge of our product and best practices to share knowledge with customers to help them achieve their goals.
• Successfully utilize our tools and capabilities to guide brands to successfully complete campaigns.
• Drive ongoing re-selling of brands on the value of the LTK platform to grow gifting and brand campaign spend / flat fees to Creators.
• Be well-versed in Creator marketing metrics to present compelling, data-driven performance recaps and reviews to brands, crafting recommendations for key opportunities.
• Consistently achieve and exceed OKRs focused on brand gifting volume, flat fee spend, and brand retention.
• Provide a best-in-class customer experience to ensure high levels of brand satisfaction, acting proactively and with urgency.
• Serve as an expert problem solver, thinking through creative solutions for our brands.
• Work closely with sales team partners to ensure a seamless passover of high-priority brands from pre-sales to post-sales and drive further adoption.

What You Will Bring to LTK

• 2–4 years of proven Brand Success or Customer Success experience within SaaS, preferably in the digital media/marketing space.
• A history of consistently exceeding important metrics and activity targets.
• Experience presenting to clients across a variety of organizational levels.
• Experience serving as a trusted advisor for clients, with a passion for supporting client needs and solving real-world challenges with urgency and creativity.
• Excellent written and verbal communication and interpersonal skills.
• Strong organization, project management, and time management skills with the ability to take initiative.
• Experience troubleshooting issues and communicating semi-technical and technical concepts to clients.
• Experience utilizing data to successfully communicate results and recommendations.
• Experience using HubSpot or a comparable CRM system.
• A growth mindset, dedication to operational excellence, and adaptability to a dynamic, fast-moving environment.

What We Offer

• Opportunity to be part of the leading global company in creator commerce.
• Remote-first, productivity-first environment.
• Competitive compensation and benefits package.
• 401(k) with LTK company matching.
• Medical, Dental, and Vision Insurance.
• Paid Maternity Leave and Paid Paternity Leave.
• Summer Fridays and Flexible PTO.

About LTK

Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. LTK is headquartered in Dallas, TX, and currently operates on five continents.