Success Engineer (EU) - Metabase

Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase.

Our customers are software engineers, data engineers, and data analysts, and they appreciate getting help and advice from experts just like them.

What you’ll do

• Talk to our users to understand their goals and challenges
• Help customers design and optimize their Metabase implementation
• Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed
• Solve complex problems and troubleshoot customer issues
• Collaborate with our technical communicators to create educational materials for our customers
• Serve as the voice of the customer to our product and engineering teams and help drive product development

About you

• Enjoy helping people and solving their problems
• Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
• Strong database and SQL skills
• Strong technical expertise in at least two of the following areas: designing/troubleshooting web applications, managing infrastructure (Docker, AWS, GCP), or managing/optimizing databases

Nice to have

• Experience with Metabase or other BI tools
• Experience working for an open source product
• Fluency in multiple languages

Why join us?

• Fully remote, async team where meetings are rare and your time is respected
• Continuous learning and complex problem-solving opportunities
• Contribute to an impactful open source data tool used globally