Manager, Accounts Receivable & Collections - Mitratech

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun!

For over 35 years, the experts at Mitratech have been focused on solving complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

Job Overview

As a hands-on leader on our Business Operations team reporting to the Senior Manager of Receivables, you will deliver accounts receivable reporting, stronger collections, and lower bad debt. You will own key receivables decisions, partner across the business, and help our collections and cash application work scale.

Essential Duties & Responsibilities

• Drive Timely Collections: Drive collection of outstanding receivables across all subsidiaries by owning a monthly past-due file, partnering with collectors, and reviewing priorities with the Senior Manager.
• Strategy & Agency Management: Reduce delinquency and bad debt by developing collections strategies, resolving high-risk accounts, and managing our external collections agency (tracking recoveries, settlement turnaround, and reporting effectiveness).
• Financial Decision-Making: Ensure sound financial decisions by reviewing write-offs, refunds, journal entries, and Salesforce quotes with nonstandard payment terms, approving settlements within delegated authority alongside Legal.
• Receivables Reporting: Deliver accurate receivables reporting and build repeatable reports that reduce inbound questions on past-due balances, churn dates, retention records, and open cases.
• Cross-Functional Partnerships: Strengthen partnerships with Sales, Customer Success, Legal, Finance, and Business Applications by resolving disputes and setting payment plans.
• Stakeholder Alignment: Assist or lead recurring Collections Review and monthly leader and account manager meetings, presenting trends, concerns, and open items to relevant leadership audiences.
• Team Coaching: Develop and coach direct reports through regular 1:1s and performance discussions; provide guidance to the cash application team.
• Scalability & Process Improvement: Improve scalability by documenting policies and procedures and optimizing collections and receivables tools with Business Applications.
• Compliance & Audits: Support audit readiness and compliance as a key point of contact for external audits.

Requirements & Skills

• 7+ years of progressive experience in accounts receivable, collections, credit, or cash application, including management or senior experience with decision authority and leading teams (ideally globally distributed).
• Extensive knowledge of collections and receivables accounting, external audits, and managing third-party collections agencies.
• Strong CRM, ERP, and I2C tooling experience (Salesforce and NetSuite preferred), plus reporting and dashboard experience using BI tools.
• Analytical, detail-oriented problem solver with sound judgment and strong communication skills to present financial information to finance and non-finance audiences.
• Preferred: M&A integration experience in a private equity-backed, multi-entity B2B SaaS environment, including aligning collections policies and consolidating receivables.

Education

• Bachelor's degree preferred in Finance, Accounting, Business, or a related field; equivalent experience considered.

Compensation & Benefits

• Anticipated Pay Range: $100,000 – $105,000 USD annually (plus annual bonus eligibility)
• Health Coverage: Health, Dental, and Vision Insurance, FSA & HSA options
• Retirement: 401(k) with employer match
• Time Off: Open PTO, 11 Paid Holidays, and 4 Annual Paid Global Wellness Days Off
• Insurance & Care: STD, LTD, Group Life Insurance, Paid Parental Leave, Pet Insurance, and Employee Assistance Program
• Perks: 100% Remote Work, Career Advancement Opportunities, Employee Recognition, and LinkedIn Learning Platform access