Technical Customer Success Manager - Modash

Hi! I'm Paula, the Head of Customer Success at Modash. We're looking for a Technical Customer Success Manager based in Europe to join our tight-knit, ownership-driven team.

This is a deeply strategic role where you'll act as a partner to our customers as they build their own product on top of our creator data. You will own the entire journey for our API customers—from onboarding and adoption to expansion and long-term growth.

What you'll actually do

• Own your portfolio of accounts: Manage a portfolio of API customers, measured mainly through Net Revenue Retention (NRR). Build success plans, run regular calls, help customers maximize Modash data, own expansions and renewals, and troubleshoot technical issues end-to-end.
• Onboard new customers: Act as their first real partner after the Sales handover. Run a strong onboarding process with a clear integration plan, milestones, and quick time-to-value.
• Collaborate across the company: Be the internal voice of the customer. Bring customer problems to Product, connect customers for deeper discovery, coordinate with Sales on expansions, and work with Marketing on customer-facing resources.

Requirements

• 2+ years in Account Management, Customer Success, or a similar customer-facing technical role
• Comfortable with APIs, integrations, and data flows — understanding how systems connect
• Clear communicator in writing and on calls; highly organized with great follow-through
• Forward-thinking ability to build proactive plans with customers
• Strong sense of ownership and resilience when facing challenges

Nice-to-haves

• Experience in creator data or influencer marketing
• Familiarity with tools like Vitally, Intercom, or Stripe
• Some coding experience (scripts, SQL, reading code)

Benefits & Perks

• Flexible working hours: Trust-based environment without micromanagement.
• Compensation: Base salary + commission (uncapped OTE) and stock options.
• Unlimited paid vacation time: Take the time you need for a balanced life.
• Fully remote working: Based in Europe.
• Personal development: Coverage for courses, books, and conferences to help you upskill.
• Ownership: High autonomy to make decisions and try new things.