Outcomes Architect Manager, Tokyo - Notion

About the Role

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As a first-line leader managing a team of Outcomes Architects, you will own your team’s execution across workflow adoption, value realization, renewal readiness, and expansion qualification.

This is a coaching-heavy role. You will guide your team through workflow discovery, mutual success plans, and executive business reviews to turn account activity into measurable commercial outcomes.

What You’ll Achieve

• Revenue Ownership: Own the Net Revenue Growth performance of your team’s book of business.
• Coaching: Mentor Outcomes Architects on the 'builder motion,' including AI Transformation Plans, build-beside workshops, and value reviews.
• Operational Cadence: Build and run metrics reviews, account support sessions, and forecast calls.
• Talent Development: Hire, onboard, and certify new team members, managing performance with clarity.
• Cross-functional Partnership: Collaborate with Solutions Consulting, Services, Support, and RevOps to ensure seamless customer journeys.
• Standard Setting: Define product, AI, and workflow fluency standards across the team.

Skills You’ll Need

• Frontline management experience in B2B software (Customer Success, Solutions Consulting, or Professional Services).
• Strong coaching orientation with the ability to identify specific improvements in account plans and value narratives.
• Commercial instincts: ability to read account health, renewal risk, and expansion potential.
• Operational rigor in building inspection cadences and performance standards.
• Executive communication skills to synthesize account patterns and team performance for leadership.
• Technical fluency to coach workflow design and troubleshoot adoption blockers.
• Intellectual curiosity regarding AI tools and their application in modern workflows.

Nice to Haves

• Experience in consumption or usage-based business models.
• Track record of building high-performing teams from an early stage.
• Experience leading teams through GTM motion changes or coverage-model shifts.
• Familiarity with AI transformation, workflow automation, and agent-based software.