Director, Client Partner - Nymbus

About Nymbus

Nymbus is a high-growth fintech company, ‘Built to Move,’ empowering banks and financial institutions to transform faster, compete smarter, and deliver greater value in today’s digital marketplace. At Nymbus, we’re revolutionizing banking technology. Our award-winning modern core platform and cloud-based solutions help financial institutions modernize, scale, and succeed.

The Opportunity

The Director, Client Partner owns a full book of Tier 1 (Growth/Earn) accounts end to end (negotiated renewals, early capture ahead of notice deadlines, and expansion motions through to signature) and also carries Tier 3 (Launch) accounts through graduation into steady state. This person operates independently: building renewal decision memos, running business reviews, and building multithreaded relationships at the Director/VP level inside client organizations.

What You Will Own

Book Ownership

• Serve as primary relationship owner for all assigned accounts from deal close forward, accountable for NRR, renewal, and expansion revenue within the book.
• Own Tier 1 (Growth/Earn) accounts end to end: renewal decision memos, early capture before notice deadlines, and expansion motions through to signed dollars.
• Carry Tier 3 (Launch) accounts through implementation and graduate them cleanly to Tier 1 or Tier 2 on schedule.
• Receive a full context handoff at deal close before being introduced to the client as the single, permanent point of contact.

Relationship & Account Management

• Run business reviews independently at the tier-appropriate cadence (quarterly QBRs for T1), building relationships at the Director and VP level within each account.
• Provide executive liaison support during implementation — bi-weekly touchpoints with client sponsors — without acting as a second project manager.
• Develop and maintain account plans with success metrics and 90-day health targets for every assigned client.
• Serve as internal escalation sponsor when satisfaction risk emerges, authoring a resolution plan within 5 business days.

Retention & Growth

• Author and keep current a Renewal Decision Memo for every Earn-posture account: the thesis for why the client renews, proposed terms, and risk factors.
• Secure signed terms ahead of the notice deadline on Earn-posture accounts (“Early Capture”).
• Identify and advance expansion opportunities proactively, surfacing pipeline two or more quarters ahead of expected close.
• Author a churn postmortem within 30 days of any account loss or material contraction.

What You Will Bring

Required Qualifications

• 8–12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology.
• Demonstrated ownership of NRR at the book level and end-to-end leadership of negotiated renewals, including commercial terms.
• Track record running expansion motions (cross-sell, upsell, net-new builds) through to signed dollars.
• Experience stepping into client relationships mid-cycle and building trust quickly.
• Ability to run a multi-account portfolio independently with minimal oversight.
• Proficiency with Salesforce and a CS/account-health platform; strong commercial instinct.

Preferred Qualifications

• Community banking, credit union, or fintech industry experience.
• Experience operating in a segmented, tiered account-coverage model.

How We Work

Nymbus is a remote-first company. Success in our remote environment requires self-motivation, initiative, and strong personal accountability. Team members are expected to manage their priorities independently, communicate proactively, remain responsive, and participate on camera during virtual meetings.