DevOps Support Engineer (Western AU) - Octopus Deploy

About Octopus Deploy

At Octopus, we have one aspiration: to be the standard for software delivery. We get there by building a product practitioners love and choose to use because it makes their lives easier and their products better.

We’ve been remote-first since 2015, and we work with an uncommon level of transparency. Our public handbook shows how we work. We pay people doing the same work with the same skill equally.

Everything we do is designed for remote, from interviews to onboarding to day-to-day operations. We leave job titles at the door, so ideas are judged on merit rather than seniority, and we have well-defined career pathways so you can see how to grow.

About the Role

Our support team works at the sharp end of CI/CD. Customers come to us with production problems: broken Tentacle connections, Kubernetes clusters that won't run deployments, permission configurations that don't behave the way they expect. You'll dig into those problems, build reproductions in real environments, and help people get unstuck.

This isn't a script-following role. You need hands-on DevOps experience to troubleshoot complex, multi-cloud environments, and the communication skills to explain what you find to both engineers and non-technical stakeholders. You'll also bring what you learn back to the product team, directly shaping what Octopus fixes and builds next.

Note: To help our teams work together effectively, this remote position requires you to be located in Western Australia with unrestricted rights to work. This role is classified as an L2 role.

What You'll Do

• Help customers with questions and problems via email, Slack, and other channels.
• Build CI/CD pipelines to replicate customer issues.
• Use IaC and CaC to spin up and tear down test environments quickly.
• Write how-tos, documentation, KB articles, and blog posts that help customers and the support team solve problems.
• Pair with teammates, review each other's responses, and share what you learn.
• Get involved in designing new features and changes: suggestions that cut support load get prioritized, and recurring queue issues get fixed.
• Help build and grow our support team as the business grows.

Your Background

• 2–3 years of experience with CI/CD pipelines and IaC tools like Terraform, Pulumi, or OpenTofu.
• 2–3 years of experience with Google Cloud, AWS, or Azure, alongside strong knowledge of Windows and *nix.
• 2–3 years of hands-on experience with containers and GitOps tooling (Kubernetes, ArgoCD, Flux), ideally in production.
• Curious about technology and how AI tools like GitHub Copilot and Claude change support workflows.
• Educational background in IT or practical experience providing customer support for software/IT products.

Bonus Points

• Programming knowledge (any language) and database experience.
• Experience in complex, highly integrated enterprise environments.
• Strong written communication skills and examples of past work (e.g., blog posts or technical documentation).

Interview Process

1. Initial Chat (30 min): Talent acquisition screen to get a feel for life as an Octonaut.
2. Hiring Manager Chat (45–60 min): Discussion focused on your professional background, goals, and questions.
3. Practical Assignment (45–60 min): Asynchronous practical task simulating day-to-day work.
4. Peer Chat (Optional, 30 min): Speak directly with a peer in the role to learn more about team culture.
5. Panel Interview (60–90 min): Meet cross-functional team members to review your practical assignment and answer final questions.

Compensation & Benefits

• Level 2 Maturing Comp: $100,000 AUD + stock options
• Level 2 Performing Comp: $110,000 AUD + stock options
• Minimum 25 days annual leave
• Up to 10 days of paid sick and carers leave
• 12 weeks fully paid parental leave
• Generous healthcare (including dental and vision for eligible locations)
• 401(k) matching / pension contributions
• Equity (stock options)