Collaborative Planning, Forecasting, & Replenishment Analyst - OLIPOP

About OLIPOP

At OLIPOP, we’re on a mission to positively impact consumer health at scale. And we’re doing it through something simple: soda. But not just any soda, a new kind of soda: one that’s delicious, refreshing, and actually good for you.

In 2018, the first OLIPOP cans hit the shelves, bringing a functional soda that anyone could enjoy. By reimagining soda, we’re also reshaping culture. That means creating products that support health for all and building a business grounded in humanistic values: empathy, integrity, and a belief in better for everyone.

The Role

OLIPOP is looking for an authentic, eager, and highly motivated individual to join the team as our Collaborative Planning, Forecasting, and Replenishment (CPFR) Analyst. In this role, you’ll be responsible for driving customer supply chain performance through collaborative forecasting, replenishment planning, inventory management, and service optimization.

This role partners closely with Sales, Demand Planning, Customer Service, Logistics, and key retail customers to improve forecast accuracy, in-stock performance, inventory productivity, and OTIF metrics.

Responsibilities

• Customer Operations: Independently manage day-to-day customer operations in partnership with the Supply Chain Manager, proactively flagging risks and surfacing recommendations.
• Order Management: Own the end-to-end order stream, driving toward a 95% no-touch order-to-cash process and identifying process improvements that reduce manual intervention.
• Logistics Partnership: Partner with Logistics to ensure on-time delivery and truckload consolidation, using data and stakeholder input to reduce cost to serve.
• Systems & Troubleshooting: Manage EDI systems and order management processes; break down recurring fulfillment roadblocks into root causes and implement solutions.
• Compliance: Own the logistics non-compliance and fines process end-to-end, from identification through resolution.
• Reporting: Own customer fill rate reporting, using trend analysis to drive root-cause investigation, track corrective actions, and develop long-term, scalable solutions.
• Account Management: Support onboarding of new customers in their early stages while cultivating and deepening relationships with existing accounts.
• Inventory Control: Monitor inventory levels closely, proactively manage potential inventory cuts, and communicate directly with customers when needed to preserve trust and transparency.
• Process Improvement: Contribute to building SOPs that scale with the team, sharing knowledge and best practices as the function grows.

Requirements

• Experience: 5–8 years of customer-facing management experience within a Supply Chain environment, demonstrating full proficiency in core function responsibilities.
• Problem Solving: Skilled at breaking down complex, ambiguous problems into manageable parts, interpreting information from multiple sources, and making sound recommendations.
• Autonomy: Proven ability to work independently with minimal oversight, while knowing when to loop in others at key milestones.
• Collaboration: Comfortable operating in a fast-paced, highly collaborative environment; works effectively across functions and can act as a resource for less experienced colleagues.
• Communication: Transparent, empathetic communicator who listens actively and reads between the lines with both internal partners and customers.
• Detail-Oriented: Strong attention to detail, high ownership mentality, and the organizational skills to manage competing deadlines and priorities.
• Tools: Proficiency with Google Workspace, Salesforce, and other leading CRM platforms.
• Industry: CPG industry experience preferred.

Nice to Have

• Experience implementing AI and automation tools to improve process efficiency.
• Six Sigma Lean certification preferred.

Compensation & Reporting

• Reports Into: Manager, Supply Chain Customer Service
• Salary Range: $85,000 - $95,000 + Bonus