Manager, Expansion Implementations - Ophelia

About the Role

Ophelia is hiring a Manager, Expansion Implementations to run the day-to-day execution of the partnership arrangements that drive our growth. You will be the person who keeps the work organized, ensures the right people are in the room, and maintains clarity on project timelines and deliverables.

Once a contract is signed, your job is to take it to go-live: turning the agreed terms into a clear plan and a well-run, well-communicated launch. You will report to the Senior Director, Payor Strategy & Contracting.

What You'll Do

• Lead Implementations: Manage payor and partner implementations from kickoff through go-live, coordinating with internal and external stakeholders.
• Strategic Planning: Define project requirements based on contracts, identify necessary participants, and draft implementation plans for functional leads to review.
• Project Governance: Maintain accurate project plans, trackers, and minute logs, including dependencies and status updates.
• Problem Solving: Take ownership of open questions and action items, collaborating with colleagues to resolve blockers in a timely manner.
• Leadership Communication: Present updates to the leadership team, raise risks, and facilitate decision-making.
• Performance Management: Set clear process metrics and SMART goals; coordinate with external partners on targets and operations.
• Revenue Cycle Oversight: Quarterback the resolution of revenue cycle issues, such as claims processing and credentialing, during the implementation phase.

What We're Looking For

• 4-6 years of experience in project management or implementation roles.
• Deep knowledge of managed care contracts and/or provider relationships (ideally Medicaid).
• Understanding of provider credentialing, revenue cycle management, and/or claims submission.
• Ability to spearhead ambitious implementations without existing playbooks.
• Proven track record of running projects on time, on budget, and within scope.
• Strong ability to influence internal and external parties through trust and candid communication.
• Excellent written and verbal communication skills.

Benefits

• Competitive medical, vision, and health insurance (many plans fully covered).
• Generous PTO: 20 days starting, increasing to 5 weeks after 2 years and 6 weeks after 5 years.
• 10 company holidays.
• Work From Home Stipend.
• 401k Contribution Platform.
• Additional benefits including life insurance, disability, financial wellness, and virtual primary care.