Partner Solutions Engineer - Pindrop

Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises detect synthetic identities, assess risk, and authenticate users using voice, device, and behavioral signals.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

What You’ll Do

As a Partner Solutions Engineer, you’ll help strategic partners understand, position, and demonstrate Pindrop’s value within their own platforms and customer conversations. Your focus is building repeatable partner motions so partners lead stronger early customer conversations and bring Pindrop into active opportunities with the right context.

• Ask the right questions, recommend best practices, and help partner SE teams connect customer problems and outcomes to a clear Pindrop value story.
• Teach partners how to position Pindrop within their own platform and customer motion in plain language.
• Build and coach tailored demo flows that connect the customer’s situation to Pindrop capabilities and expected outcomes.
• Lead enablement and practice sessions on value messaging, use-case positioning, technical integration overviews, and demo delivery.
• Advise partner technical teams on where and how to place Pindrop application programming interfaces (APIs) within contact center as a service (CCaaS) platforms and adjacent workflows.
• Create and configure partner demo tenants, sandboxes, and supporting CCaaS environments for repeatable authentication and bot detection scenarios.
• Develop reusable demo scripts, use-case plays, talk tracks, and integration documentation that improve partner consistency.

Your Skill-Set

Must-haves:

• 3+ years in sales engineering, partner engineering, solutions consulting, technical consulting, or a comparable customer-facing technical role in enterprise software.
• Experience enabling or coaching technical sellers, partner SEs, or customer-facing technical teams on positioning and demo delivery.
• Strong experience with CCaaS platforms such as Five9, Genesys, NICE, Amazon Connect, or similar ecosystems.
• Experience supporting or building API integrations with working knowledge of JavaScript or Python (e.g., Lambda functions in Amazon Connect).

Nice-to-haves:

• Experience in authentication, fraud prevention, bot detection, contact center technology, or enterprise security.
• Hands-on experience building demo tenants or sandbox environments on CCaaS platforms.