Technical Project Manager - Platform.sh

About Upsun (formerly Platform.sh)

Upsun is the cloud application platform built for today’s hybrid teams, where AI agents write and test code and humans focus on solving complex problems. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure.

Upsunners are a remote, global workforce who thrive in a multicultural environment. We are committed to open source and an open, welcoming workplace.

Impact of a Technical Project Manager

As a Technical Project Manager for Site Reliability Engineering (SRE), you will serve as the essential operational bridge between our engineering teams and one of our major enterprise partners. Operating at the intersection of fast-moving infrastructure delivery and structured customer communications, you will translate enterprise requests into clear, actionable technical initiatives, track commitments through completion, and insulate SRE engineers from routine meeting overhead.

What to expect

• Own partner communications: Serve as the primary coordination point for our strategic partner, leading regular status updates, managing expectations, and keeping issue trackers (Jira/Linear) accurately synced.
• Translate & coordinate technical work: Break down customer requests and post-incident follow-ups into clear, prioritized tasks for SRE, Security, and Product teams.
• Drive operational visibility: Track project milestones, identify cross-team dependencies, and flag delivery risks early across infrastructure, monitoring, and capacity planning initiatives.
• Unblock engineering teams: Protect SRE focus time by handling routine stakeholder meetings, project administration, and ticket follow-through.
• Evolve internal workflows: Help establish flexible, pragmatic project tracking practices that fit our environment and team frameworks.

What you bring

• Cross-functional project experience: 3+ years managing technical projects, program coordination, or customer delivery in software, cloud infrastructure, or DevOps environments.
• Adaptive stakeholder management: Proven ability to balance the structured, formal expectations of corporate enterprise clients with the fluid, fast-moving environment of a scale-up.
• Foundational technical literacy: Comfortable speaking the language of cloud infrastructure, web hosting, Linux, and containers to accurately convey project status without needing to make technical design decisions.
• Pragmatic execution: Comfortable navigating ambiguity, establishing clarity from fragmented requests, and creating accountability without over-engineering processes.
• Excellent written and verbal communication: Confidence communicating effectively with enterprise customers and senior internal stakeholders.

Where we hire

At Upsun, remote work is our foundation. While we have team members in over 30 countries globally, we are currently focused on hiring for this role in Canada. We are unable to provide visa sponsorship at this time, but we welcome applications from candidates legally authorized to work in Canada.

How we hire

You can expect 3 interviews on Google Meet:

1. 45 Minutes with Talent Acquisition
2. 60 Minutes with Hiring Manager (Senior Director, SRE)
3. 60 Minutes with Team (SRE & Product)

All roles require background checks.