Technical Customer Success Manager - Americas

About PostHog

PostHog is the only platform that acts as a co-pilot for product development, offering tools for analytics, session recording, feature flags, and more. We are product-led, default alive, and well-funded, with a mission to help teams build better products.

Things We Care About

• Transparency: We share our roadmap, strategy, and internal data openly.
• Autonomy: We don't micromanage; you choose how to have the biggest impact.
• Shipping Fast: We prioritize small, autonomous teams and async communication.
• Time for Building: We are a natively remote company with meeting-free days to ensure deep work.
• Ambition & Weirdness: We solve big problems and embrace unconventional solutions.

The Role

You will be the face of PostHog for 25-40 customers in the $20k-$100k+ ARR range. You will manage the technical, commercial, and human aspects of these relationships to ensure retention and growth.

What You’ll Be Doing

• Relationship Management: Build strong connections with key stakeholders at your accounts.
• Technical Support: Investigate and resolve technical issues, including debugging and configuration advice.
• Feedback Loop: Own customer feedback and ensure it reaches the product team.
• Responsiveness: Maintain high engagement via Slack, tickets, and email.
• Proactive Health: Monitor usage and revenue data to prevent churn.

Requirements

• Technically Capable: Comfortable reading/writing code, troubleshooting, and occasionally raising PRs to fix bugs.
• Product Knowledge: Understand how product teams work, ship features, and use analytics/experiments.
• Customer Focus: Dedicated to removing blockers for users without routing them to other teams.
• Scale: Ability to manage a portfolio of ~40 customers effectively.

Nice to Have

• Experience with developer tools, product analytics, session replay, feature flags, or data pipelines.
• Previous experience in a Pre-sales or Technical Account Manager role.