Client Strategist - Postscript

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.

With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. Backed by Greylock and Y Combinator, we have been fully remote since 2018.

As a Client Strategist, you will work with our biggest brands and be responsible for the end-to-end SMS strategy for a rotating group of customers. You will collaborate closely with Marketing, Product, and Customer Success teams to learn best practices and use your marketing skills to drive consistent SMS revenue for select customers.

Primary Duties

• Excellent content: Create compelling, innovative content for your customers in the form of SMS campaigns, automations, and calls to action. Maintain brand voice and vision while continually helping improve their SMS programs.
• Excellent advisory relationships: Develop strong advisory relationships with customers. Execute on best practices, strategize on new marketing tactics, and run innovative, creative SMS marketing campaigns.
• Customer growth: Actively track, analyze, and iterate on customer results to ensure they scale quickly and effectively on the Postscript platform.
• Marketing best practices: Establish marketing best practices to keep brands at the forefront of SMS marketing. Continually expand your expert-level knowledge of customer marketing, technology, and business needs.
• Industry and product expertise: Maintain expert-level knowledge in our product, services, and the ecommerce marketing domain. Act as a go-to consultant for internal and external stakeholders.

What We'll Love About You

• 3+ years of proven experience in the direct-to-consumer space with strong knowledge of SMS, copywriting, and best practices.
• Hands-on experience with A/B testing and persuasive copywriting.
• Demonstrated experience in e-commerce and e-commerce marketing.
• Passion for helping customers understand and execute ecommerce SMS strategy.
• Experience in a customer-facing role managing operator relationships and liaising with decision-makers and senior stakeholders.
• Skilled in streamlining workflows and managing complex processes.
• Proven ability to multitask in a fast-paced environment while meeting deadlines.
• Strong analytical skills with a data-driven, metrics-oriented mindset.
• Exceptional verbal and written communication skills.

What You’ll Love About Us

• High-growth startup with plenty of room for career impact and growth.
• Work from home or wherever you choose.
• Fun, passionate team environment.
• Competitive compensation with opportunity for equity and variable compensation.
• Flexible paid time off.
• Comprehensive health, dental, and vision insurance.