Technical Partnership Manager - Postscript

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch. Fully remote since 2018 and backed by Greylock and Y Combinator, we're on a mission to make SMS the #1 revenue channel for merchants.

Merchants run Postscript alongside a stack of loyalty, subscription, reviews, support, and data tools — and the connections between those tools are where a lot of untapped revenue sits. Reporting into Marketing and working shoulder-to-shoulder with Product, the Technical Partnership Manager builds and grows Postscript's technology partner ecosystem.

Primary Duties

• Own a portfolio of technology and integration partners end-to-end: sourcing, evaluation, technical scoping, launch, and ongoing growth.
• Identify and size partnership opportunities using real inputs — shared merchant overlap, attach rate, revenue impact, and build-and-maintain cost.
• Lead technical discovery with partners: understand their API surface, data model, and architecture to scope viable integrations and flag risks early.
• Translate partner opportunities into written specs and business cases that Product can act on, and represent ecosystem needs in roadmap conversations.
• Partner with Marketing to turn every launch into demand through co-marketing, joint content, app listings, webinars, and events.
• Build the enablement layer so Sales, Solutions, and Support can sell and service integrations confidently.
• Serve as the escalation point for partner technical issues, triaging what Support handles, what Product needs to see, and what you can resolve yourself.
• Carry quarterly goals for partner-influenced pipeline and integration adoption.
• Build the operating system for this function — tiering framework, partner agreements with Legal, review cadence, and reporting.

What We'll Love About You

• 4+ years in technical partnerships, partner/solutions engineering, technical account management, product marketing, or a similar role owning commercial outcomes and technical conversations.
• Technical depth: comfortable reading API docs, reasoning about webhooks and data flows, poking at a sandbox, and working with partner engineering teams.
• Proven track record of opportunity sizing and prioritization (including knowing when to say no to a partnership).
• Experience in ecommerce or martech is strongly preferred; Shopify ecosystem experience is a major advantage.
• Strong written communication skills for specs, business cases, and partner briefs.
• Ability to influence product roadmaps without direct ownership.
• High attention to detail with a process- and solution-oriented mindset.
• Demonstrated record of meeting and exceeding performance targets.
• Experience with CRM and partner management systems, preferably Salesforce.
• Willingness and ability to travel up to 20%.

What You'll Love About Us

• Salary: USD $120,000 to $146,000 base + 30% variable compensation + equity (regardless of location).
• Flexible Work: Fully remote work environment since 2018.
• Benefits: Health, dental, and vision insurance.
• Time Off: Flexible paid time off.
• Growth: High-growth startup environment with opportunities to directly impact company trajectory.