Solution Architect - RainFocus

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results.

Role Summary

The Solution Architect (SA) is a critical member of the RainFocus Client Success organization and the senior-most technical resource within the implementation consulting IC track. Once an implementation begins, the SA owns the overall architecture of the client's event program — aligning platform design and configuration with the client's strategic business objectives and ensuring that the implemented solution is scalable, innovative, and built to last.

Essential Responsibilities

• Own overall solution architecture: Take full ownership of the architectural design for assigned client event programs, ensuring scalability and technical feasibility.
• Serve as a trusted advisor: Build and maintain trusted advisor relationships with VP and C-suite client stakeholders, aligning RainFocus solutions with long-term business goals.
• Lead solution design: Drive the end-to-end solution design process and platform adoption to maximize client value.
• Provide portfolio oversight: Ensure adherence to project timelines, quality standards, and client expectations across multi-event portfolios.
• Lead strategic communications: Facilitate discovery sessions, post-conference reviews, and milestone reporting.
• Mentor team members: Provide active mentorship, expertise, and best practice guidance to Solution Consultants.
• Contribute to thought leadership: Share insights through whitepapers, social media, conference presentations, and process improvements.

Required Qualifications

• 8+ years of software implementation experience, with deep expertise implementing SaaS platforms for enterprise-level clients (3-5 years within SaaS event technology, preferably RainFocus experience).
• Demonstrated track record of gathering, documenting, and translating complex requirements, configurations, and integrations across multiple systems.
• Proven ability to own overall solution architecture for complex, multi-stakeholder enterprise implementations.
• Demonstrated ability to serve as a trusted advisor to executive-level client stakeholders.
• Proven track record of creating significant efficiencies through process design and measuring impact.
• Exceptional problem-solving skills and ability to adapt to evolving project requirements.
• Excellent written and verbal communication skills.
• Collaborative mindset with a demonstrated ability to build strong relationships across cross-functional teams.
• Ability to travel domestically and internationally up to 20%.

Preferred Qualifications

• Proficiency in HTML, CSS, SQL, and/or JSON for advanced customization and integration requirements.
• Experience with API testing tools such as Postman.
• Background contributing to industry thought leadership.
• Extensive experience with APIs and enterprise integrations.
• Demonstrated mentorship track record.

What RainFocus Offers

RainFocus is a people-first company offering competitive compensation, outstanding benefits, an immediately vested 401(k), generous PTO, and a collaborative environment where you can grow your career.