Payroll Support Specialist Americas - RemotePeople

About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

Position Overview

This role is responsible for supporting global employees and client HR/Finance teams with payroll and billing-related questions, including payslips, statutory deductions, taxes, FX conversions, employer costs, and invoice discrepancies. The specialist will reconcile gross-to-net payroll reports against client invoices, investigate variances, and partner with Payroll, Billing, and Accounts Receivable teams to ensure accurate payments, timely invoicing, and a high-quality customer experience.

Key Responsibilities

• Resolve support tickets from global employees regarding payslip line items, statutory deductions, tax withholdings, currency conversions, and pay date discrepancies.
• Serve as the first point of contact for client finance and HR teams asking for itemized cost breakdowns, billing reconciliations, or clarifications on localized employer tax contributions.
• Reconcile gross-to-net payroll reports against client invoice totals to ensure zero revenue leakage and accurate payout processing.
• Collaborate with Billing, Account Receivables, and Local Payroll operations to resolve billing blocks, payment delays, or invoicing errors swiftly.

Key Qualifications

• 2–4+ years handling payroll support, billing, or accounts receivable, ideally within an EOR, PEO, or global payroll platform environment.
• Strong comprehension of gross-to-net pay calculations, foreign exchange invoicing, statutory employer burdens, and international tax deductions.
• Ability to explain complex tax and billing mechanics in plain language; meticulous attention to numerical detail; strong customer-first mindset.

Working at Remote People

Our Service & Product

We're a technology company, not an accountancy, payroll provider, recruitment firm, or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our Team and Environment

Working at Remote People means you're working on something very exciting: allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Benefits and Perks

Being part of Remote People means that you get the benefit of:

• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• Hardware provided for all new joiners to succeed from day one

How to Apply

Please fill out the form and upload your CV in PDF format. If you don't have an up-to-date CV, feel free to provide a link to your LinkedIn profile instead.