Customer Engineer - Render

About Render

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms.

About the Role

We are hiring the first members of Render's Scaled Programs Customer Engineering team. You will support high-growth accounts without dedicated technical coverage through programmatic, one-to-many engagement. This role balances running scaled programs (webinars, in-app engagement) with building the tools and content that power our broader Field Engineering organization.

What You'll Do

• Programmatic Engagement: Partner with Scaled Account Managers to turn expansion and churn signals into actionable plays and in-app prompts.
• Startup Onboarding: Manage startup program onboarding, including Intercom checklists and guided flows for high-growth AI startups.
• Content & Tooling: Build and improve our scaled-engagement toolkit, including pricing/sizing calculators, POC templates, and technical enablement content.
• Technical Advocacy: Translate recurring customer questions and technical best practices into timely in-product guidance.
• Data Hygiene: Maintain activity tracking and feature-request data to ensure reliable signals flow to Product and Field Engineering.

What We're Looking For

• 3+ years in a customer-facing technical role (Customer Engineering, Solutions Engineering, Support, or DevRel).
• Comfort operating a high-volume, one-to-many motion rather than relying on 1:1 time.
• Strong fundamentals in cloud infrastructure: containers, deploys, autoscaling, networking, and CI/CD.
• Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS).
• AI fluency: You use AI tools daily and can advise customers building AI-native/LLM-powered applications.
• Strong written communication skills for producing docs, playbooks, and in-app content.

Nice-to-Haves

• Experience with Intercom or similar in-app engagement platforms.
• Experience building internal or customer-facing tools that scale team impact.
• Prior experience with Heroku or other cloud migrations.

Benefits

• 4 weeks of paid vacation.
• 14 weeks of fully paid parental leave.
• 100% employer-paid medical coverage; 99% employer-paid dental and vision.
• 401K, long-term disability, and life insurance.
• Monthly lifestyle stipend and internet/cell phone subsidy.
• Continuous learning benefits and home office stipends.