Account Manager - Render

About Render

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms.

About the Role

Render is seeking a foundational Account Manager to build and nurture relationships with our fastest-growing and highest-potential customers. As our product-led growth model scales, this role is pivotal in evolving our relationship from a self-service solution into a proactive business partnership. You will own the commercial health of your portfolio, driving adoption, expansion, and long-term success.

What You'll Do

• Manage a Portfolio: Oversee ~300 commercial accounts using a 1-to-many, programmatic engagement model.
• Drive Growth: Build and run scalable programs including onboarding journeys, product education, and lifecycle campaigns.
• Technical Partnership: Collaborate with Customer Engineers to share best practices and technical guidance.
• Churn Mitigation: Proactively identify health risks using product usage data and intervene with targeted education.
• Commercial Ownership: Manage renewals, annualization, and expansion motions in partnership with Sales, RevOps, and Legal.
• Cross-functional Influence: Surface customer insights to Product, Marketing, and Support teams to influence the product roadmap.

What We're Looking For

• 5+ years of experience in Account Management or Customer Success, preferably in cloud infrastructure or developer tooling.
• Strong commercial mindset with a track record of managing renewals and contract negotiations.
• Proficiency in using product analytics to identify customer health risks and expansion opportunities.
• Ability to connect technical challenges to overarching business goals.
• Experience in product-led growth (PLG) environments.
• A builder's mindset: comfortable shaping new functions and processes from the ground up.

Benefits

• 4 weeks of paid vacation.
• 14 weeks of fully paid parental leave.
• 100% employer-paid medical coverage; 99% for dental and vision.
• 401K, long-term disability, and life insurance.
• Monthly lifestyle stipend for wellness, hobbies, and mental health.
• Monthly cell phone and internet subsidy.
• Home office stipends for remote employees.
• Continuous learning benefits.