Sales Engineer - Replicant

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We are looking for a Sales Engineer with a computer science, management information systems, or technical sales background to help think through integration and how Replicant will interface with existing customer service technologies to develop solutions for potential prospects. This role will work closely with Account Executives and assist with the pre-sales process.

What You'll Do

• Work closely with the sales team to gather customer requirements and own the technical side of the sales process.
• Identify technology trends in industry verticals.
• Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more.
• Review and write API specifications for internal and external stakeholders.
• Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality.
• Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform.
• Analyze conversational data to uncover trends, insights, and areas for automation or improvement.
• Translate findings into clear narratives that resonate with business and technical stakeholders.
• Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment.
• Attend customer meetings and provide technical support to Account Executives.

What You'll Bring

• 2+ years in a Solutions Engineering or similar customer-facing technical role.
• Curiosity about AI and some experience with prompt engineering (formal or self-taught).
• Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0).
• Clear written and verbal communication, with an ability to tailor your message.
• A collaborative, get-things-done mindset.
• A degree in Computer Science, Information Systems, or equivalent experience.
• Bonus: Experience with tools like Postman, Grok, Salesforce, and Zendesk.

What We Offer

• 🌴 In-person connection: Company-wide offsites and smaller team gatherings designed to make remote work feel personal.
• 🖥️ Tech & learning stipend: Conferences, books, and courses funded for your growth.
• 📍 Remote by design: Distributed culture with trust to manage your calendar.
• 🏋️ Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, and wellness stipends.
• 📈 Equity with upside: Real ownership in a fast-growing AI company.

Our Values

• Blade Runners: We take ownership and pride to influence the outcomes of our goals.
• Bread Makers: We are humble and strive toward an egalitarian culture where no task is too big or small.
• Självdistans: The ability to critically reflect on oneself and act with objectivity, remembering we are not our work.