Head of Customer Growth - RevenueCat

RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile.

We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue.

We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance.

The Role

We are looking for a Head of Customer Growth to build and lead the operating system that helps RevenueCat customers become better app businesses.

This is broader than a traditional Customer Success role. It combines strategic account coverage, app-growth judgment, specialist advisory, customer education, product adoption, and scalable enablement. The goal is not to give every customer the same high-touch service. It is to identify where RevenueCat can create disproportionate value, deploy the right kind of help, and turn every successful customer intervention into knowledge that benefits the rest of the customer base.

You will lead a multi-lane Customer Growth function spanning the CSM team, Growth Advisory, Growth Advocacy, and the emerging Customer Enablement function. The CSM Team Lead will own daily CSM execution. You will set the strategy, operating model, talent bar, investment plan, and measures of success for the function as a whole.

What You Will Be Responsible For

• Own Customer Growth strategy across the full customer base. Define how RevenueCat helps customers grow after they begin using the product, including named accounts, high-potential customers, specialist-assisted customers, scaled customers, and the long tail.
• Build segmentation and coverage. Use current value, future potential, adoption, intent, growth moments, risk, and strategic importance to decide who receives named CSM coverage, time-bound help, specialist advisory, scaled education, product-led guidance, or monitoring.
• Lead through the CSM Team Lead. Set the bar for customer context, account strategy, stakeholder management, growth diagnosis, adoption planning, commercial awareness, and follow-through.
• Identify high-potential customers early. Work with Data, Product, Sales, Marketing, and Support to find customers with meaningful future potential before revenue alone makes them obvious.
• Govern Growth Advisory. Define intake, qualification, expected impact, output quality, follow-through, and reuse.
• Make Growth Advocacy a customer-education channel. Ensure Growth Advocates turn real customer learning into authoritative one-to-many education.
• Build Customer Enablement and Scaled Growth. Create the roadmap for lifecycle programs, templates, office hours, documentation, automation, product nudges, and next-best-action guidance.
• Drive meaningful product adoption. Partner with Product and Product Marketing so customers adopt RevenueCat capabilities in ways that help them win.
• Create clear cross-functional decision rights. Define how Customer Growth works with Sales, TAM, Support, Product, Marketing, and Data.
• Build the customer-insight loop. Repeated customer questions should become product improvements, enablement, playbooks, benchmarks, documentation, lifecycle programs, and market education.
• Own the function. Set metrics, operating cadences, headcount plans, budget, organization design, executive communication, and the talent bar.

What You Will Need to Be Successful

• Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function.
• Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups.
• Evidence of owning an entire function or multi-lane operating model.
• Experience building or materially rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems.
• Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment.
• Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, analytics, or a closely adjacent domain.
• Product and technical fluency to lead around a developer-facing platform.
• Experience managing both generalists and specialists.
• Evidence of turning repeated one-to-one work into scalable systems.
• Strong written communication, directness, and remote-first operating habits.