Sales & Operations Specialist, RC Capital - RevenueCat

RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile, processing $16B+ in annual purchase volume.

We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance.

The Role

RC Capital is RevenueCat's first move into financial services. Our first product, Early Payouts, gives developers access to App Store proceeds without waiting the usual 30 to 60 days for Apple and Google to pay them.

As Sales & Operations Specialist, RC Capital, you will own the customer lifecycle end-to-end — from identifying and qualifying suitable prospects through screening, onboarding, activation, ongoing support, account operations, and portfolio health. You will combine commercial judgment, customer care, operational discipline, and risk awareness to help RC Capital acquire and serve more healthy customers.

This is a hands-on individual-contributor role on a small founding team. You will work closely with Sales, Support, Product, Data, Finance, Legal, Marketing, and GTM Operations, and report to the VP of Strategy & Operations.

What You'll Own:

• Sales and qualification: Manage a portfolio of inbound and targeted outbound opportunities. Run discovery, assess product and customer fit, coordinate screening, handle objections, maintain momentum, and guide suitable prospects to a clear decision.
• Onboarding and activation: Lead approved customers from decision to activated. Ensure customers understand how to use Early Payouts successfully.
• Customer support and portfolio operations: Serve as a reliable point of contact for customers, including questions, disputes, and operational issues. Coordinate with RevenueCat Support and specialist teams through resolution.
• Risk-aware execution: Apply documented customer, fraud, and risk policies consistently; investigate issues; document decisions; monitor emerging patterns; and make sound recommendations.
• Lifecycle performance and insight: Maintain a reliable view of pipeline, onboarding, support demand, usage, and portfolio health. Turn data into recommendations on funnel quality, conversion, time to activation, drop-off, retention, and risk indicators.
• Systems, automation, and playbooks: Improve CRM, support workflows, internal handoffs, reporting, documentation, and automation. Use AI thoughtfully to reduce manual work and response times.
• Customer and growth: Partner with Marketing on focused acquisition and lifecycle experiments, campaign execution, competitive analysis, and content that drives demand.

What We're Looking For:

• 4+ years in a high-ownership, customer-facing commercial or operations role spanning sales, account management, customer success, customer support, or customer operations.
• A track record of moving opportunities through a commercial process and managing a meaningful volume of customer relationships with strong follow-through.
• Experience in fintech, payments, lending, factoring, embedded finance, or another environment where customer growth and operational risk are closely connected.
• 1-2 years of marketing or growth experience running campaigns or managing CRM-driven outreach.
• Strong operational judgment: clarifying ownership, defining next steps, documenting decisions, and applying policy consistently.
• Analytical fluency across CRM, support, and analytics tools.
• Practical experience improving workflows with automation and AI.
• Excellent written and verbal communication skills.
• Comfort operating in ambiguity on a small, autonomous team and working hours that meaningfully overlap with US time zones.

What We Offer:

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
• 10-year window to exercise vested equity options
• A fully remote environment designed around autonomy and flexibility
• 4-5 weeks of flexible time off annually
• Paid desk at a co-working space
• Workspace budget and continuous learning stipend