Sr. UX Researcher - Rula

At Rula, we believe that mental health is just as important as physical health. We are dedicated to treating the whole person, making mental health no longer stigmatized, and providing quality, evidence-based, and compassionate care. Rula is a remote-first company hiring across most U.S. states (excluding Hawaii).

About the Role

We are hiring a Senior User Experience Researcher to lead research for Rula’s AI and mobile experiences. This researcher will shape how AI can meaningfully support patients between therapy sessions—helping them reflect, prepare, practice skills, navigate care, and stay connected to their progress.

You will define where AI can create the greatest patient value, identify the needs and moments it should address, and ensure these experiences are trustworthy, clinically appropriate, and complementary to provider-led care. You will also guide the rollout and evolution of Rula’s mobile experience, connecting AI-powered between-session support to the broader patient journey across mobile and web.

This role sits within the User Research team and partners closely with Product, Design, Data, Engineering, and Clinical teams.

Required Qualifications

• 5+ years of experience conducting user research for digital products or consumer products.
• Experience using multiple quantitative and qualitative research methods, including interviews, usability testing, concept testing, and surveys, as well as combining qualitative research with behavioral data or experimentation.
• Experience leading research across the full product development lifecycle, from early strategy through launch and iteration.
• Experience partnering closely with Product and Design teams to influence product strategy and prioritization.
• Experience communicating complex research findings to cross-functional partners and senior leaders.
• Experience independently managing ambiguous or shifting research priorities.
• Experience researching AI-powered or emerging technology experiences.

Preferred Qualifications

• Experience researching mobile consumer products.
• Experience conducting research across multiple connected product surfaces (e.g., mobile and web).
• Experience conducting research with audiences in a multi-sided marketplace (e.g., consumers and professionals).
• Experience in healthcare, mental health, or another sensitive product domain.

Benefits & Perks

• 100% Remote Work Environment: Flexible working hours supporting a healthy work-life balance (must be based in the United States, excluding Hawaii).
• Comprehensive Health Benefits: Medical, dental, vision, life, disability, and FSA/HSA.
• 401(k) Plan Access: Start saving for your future.
• Generous Time-Off: Including 2 company-wide shutdown weeks each year for self-care.
• Paid Parental Leave: Available for all parents (birthing, non-birthing, adopting, fostering).
• Employee Assistance Program (EAP): Supporting your mental and physical health.
• Stipends & Wellness: Quarterly department stipends, home office setup, $50 monthly internet/cell stipend, and a $50 monthly wellness program stipend.