Strategic Account Manager, Contract Services - CRO & CDMO

About Sapio Sciences

Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.

Sapio offers a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions that streamline and manage end-to-end laboratory operations, from instrument data integration to workflow and experiment setup, sample and materials management, data management, and scientific data analysis and reporting.

About The Role

Contract research and manufacturing organisations run on data, and many still rely on tools that slow them down. As a Strategic Account Manager at Sapio, you’ll help CROs, CDMOs, pharma, and biotech companies modernise their operations.

You’ll lead long-term partnerships across the UK and Europe, owning the full sales cycle from first outreach through closing deals and growing accounts. You will work closely with Marketing, Solutions Consulting, and Customer Success along the way.

What You’ll Do

• Win new business and grow existing accounts by selling Sapio software and professional services to assigned prospects and customers.
• Meet and exceed sales targets and forecast pipeline accurately.
• Sell consultatively: understand customer goals and recommend the right mix of Sapio products, configurations, and services.
• Build account and opportunity plans bringing Sapio’s teams together from outbound campaigns to closing.
• Run discovery meetings and deliver compelling presentations and demos.
• Represent customers internally to ensure their needs shape solutions.
• Lead timely, high-quality proposals and quotes.
• Partner with Customer Success to turn new customers into lasting relationships.
• Help shape market positioning drawing on customer insights.
• Support lead generation through campaigns, events, territory planning, and direct outreach.
• Maintain accurate CRM records of activity, pipeline, and account status.

What You Bring

• 5+ years of enterprise software sales experience in life sciences with a proven track record of hitting quota.
• Hands-on experience selling to CROs, CDMOs, or pharma, with an understanding of contract service provider operations and technology needs.
• A consultative selling style and a talent for building trusted, senior-level relationships.
• Strong presentation, writing, and communication skills.
• Self-discipline to manage time and priorities effectively while working remotely.
• Proactive, team-first approach with comfort working with minimal direction.
• Experience using a CRM and following a structured sales process.
• Familiarity with customer contracts and account-related legal documents.
• Willingness to travel to customer sites across the UK, Europe, and beyond as needed.
• Based in the United Kingdom with the right to work in the UK.

Nice to Have

• Experience selling LIMS or ELN solutions.
• Scientific knowledge across discovery, research, development, clinical, or manufacturing.
• Existing network in the CRO/CDMO industry with familiarity in contract services workflows.
• Understanding of different CRO and CDMO segments and their buying processes.
• Experience building business cases or using value-engineering frameworks for enterprise software.
• Knowledge of the competitive landscape and Sapio’s differentiators.
• Curiosity about AI in the lab and experience using AI tools.

Compensation & Work Environment

• Base Salary: £100,000 – £130,000 per year
• Commission: 50/50 base-to-variable split for on-target earnings (OTE) of approximately £230,000
• Work Environment: Remote role based in the United Kingdom with travel as needed.