Manager, Technical Accounts (Commercial) - Socket

About Us

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket.

Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.

About the Role

Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them.

You'll lead a team of Commercial Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there's never a product reason to walk away.

The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle: automation, targets, cadences, team accountability and growth.

You'll inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics.

What You'll Do

• Lead, coach, and grow a team of Commercial TAMs. Hire ahead of need as we scale.
• Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the commercial renewal.
• Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better.
• Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.
• Set the bar for performance and career growth on your team, then hold it.
• Make the team faster per head every quarter through automation, playbooks, and one-to-many programs.
• Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap.
• Report retention, adoption, and team health to leadership with numbers you'd bet on.

What You'll Bring

Required:

• 4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related) with experience hiring, developing, and managing ICs.
• 6+ years total in pre- or post-sales roles (TAM, Solutions, or Services) in B2B SaaS.
• Track record of owning GRR, NRR, or adoption targets.
• Background in security, developer tools, or an adjacent technical product with understanding of the SDLC.
• Experience serving as the escalation owner on at-risk commercial accounts.
• Experience building, operationalizing, or improving core post-sales systems (segmentation, playbooks, health scoring, QBR frameworks).
• Readiness to step in as an individual contributor to support team needs or cover gaps when necessary.
• Executive presence with CISOs, VPs of Engineering, and internal leadership.
• Willingness to travel for customer and company meetings as needed.

Preferred:

• Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems.
• Experience scaling a post-sales function at a high-growth startup through rapid ARR and headcount growth.
• Experience managing TAM charters while keeping motions distinct and coordinated.
• Hands-on experience with Vitally or similar CS platforms and scaled/digital-touch programs.

Tools You'll Use

Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana

Benefits

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown to rest & recharge
• Paid parental leave
• Remote-first culture, with quarterly team off-sites