Manager, Technical Accounts (Enterprise) - Socket

About Us

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers—from Anthropic to xAI, and Figma to Vercel—love Socket.

Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.

About the Role

Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them.

You'll lead a team of Enterprise Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there's never a product reason to walk away.

You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and you’re looking for the right opportunity to manage a small, dynamic team.

The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle: automation, targets, cadences, team accountability and growth.

You'll inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics.

What You'll Do

• Lead, coach, and grow a team of Enterprise TAMs. Hire ahead of need as we scale.
• Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal.
• Influence and mature the post-sales operating system: make our segmentation, health scoring, and lifecycle playbooks run efficiently. Ensure QBRs tell a real story with real data.
• Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.
• Set the bar for performance and career growth on your team, then hold it.
• Make the team faster per head every quarter through automation, playbooks, and one-to-many programs.
• Feed technical field intelligence back to Product and Engineering so customer patterns reach the roadmap.
• Report retention, adoption, and team health to leadership with numbers you'd bet on.

What You'll Bring

Required:

• 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related), with experience hiring, developing, and performance-managing ICs.
• 6+ years total in pre- or post-sales roles (TAM, Solutions, or Services) in B2B SaaS.
• Experience owning GRR, NRR, or adoption targets with a clear track record of results.
• Background in security, developer tools, or an adjacent technical product. Deep understanding of the SDLC and how developer and security teams operate.
• Experience acting as the escalation owner on at-risk enterprise accounts.
• Proven track record building, operationalizing, or improving core post-sales systems (segmentation, playbooks, health scoring, QBR frameworks).
• Willingness to step in as an individual contributor to support team needs, cover gaps, or lead by example when capacity is tight.
• Executive presence with CISOs, VPs of Engineering, and executive leadership.
• Willingness to travel for customer and company meetings as needed.
• Demonstrated success scaling relationships with enterprise customers in complex, high-stakes technical environments.

Preferred:

• Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems.
• Experience scaling a post-sales function at a high-growth startup through rapid ARR and headcount growth.
• Background managing distinct TAM charters in a coordinated manner.
• Hands-on experience with Vitally (or similar CS platforms) and scaled/digital-touch programs.

Tools You'll Use

Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana

Benefits & Perks

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown to rest & recharge
• Paid parental leave
• Remote-first environment, with quarterly team off-sites