Principal Solutions Architect - Solo.io

Who We Are

Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities.

Solo is a VC-backed company, founded in 2017 by Idit Levine. In 2021, Solo was valued at $1B. Solo’s customers are some of the largest in the world, spanning all geographies and industries. Solo’s team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, Security, Microservice Applications, Application Modernization, GraphQL, and eBPF.

About the Role

The Solutions Architect is a senior, post-sales technical role focused on the success of our most important customers. You will be the primary technical owner for a small number of strategic accounts, taking near-total responsibility for their technical well-being. This includes driving deep product adoption, ensuring swift resolution of any issues, and acting as the customer's trusted advisor and advocate within Solo.io. You will be a true expert on your customers' architecture, teams, and processes, consulting with them to optimize their use of Solo.io products and drive growth.

Job Responsibilities

• Act as the primary technical point of contact for accounts, developing a deep understanding of their specific use cases, architecture, and business goals.
• Take the lead on technical issue resolution, working with the support organization to ensure timely and effective solutions. When capacity allows, you will be expected to provide the primary effort on solving issues within your accounts.
• Proactively drive product adoption by identifying new use cases and opportunities for the customer to gain more value from Solo.io's product suite.
• Consult with customers on best practices for using Solo.io products within their environment.
• Develop and deliver training sessions and workshops for customers.
• Act as the customer's advocate within Solo.io, providing feedback to the product management and engineering teams.
• Collaborate with the account team to identify and manage risks and opportunities related to product adoption, renewal, and expansion.

Job Requirements

• 5+ years of experience in a customer-facing technical role such as a Solutions Architect, Site Reliability Engineer, or Senior Support Engineer.
• Deep expertise in cloud-native technologies, including Kubernetes, service mesh (such as Istio), and API gateways (such as Envoy).
• Experience in a post-sales role with a focus on customer success and adoption.
• Proven ability to manage technical relationships with large, strategic customers.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and presentation skills, with the ability to explain complex technical concepts to a variety of audiences.
• Experience with scripting or programming languages (e.g., Go, Python, Bash) is a plus.
• A bachelor's degree in Computer Science or a related field, or equivalent practical experience.