Customer Experience Engineer - StackBlitz

🚀 About Us

We’re Bolt.new by StackBlitz!

We’re the team behind WebContainers, the groundbreaking technology that made it possible to run Node.js right in your browser. No installs, no setup, just instant dev environments. That innovation kickstarted our journey in 2019 and powers the blazing-fast online IDE used by over a million developers every month.

We took everything we learned from building WebContainers and used it to create Bolt.new—the fastest way to go from idea to production without writing traditional code. Think of it as the Canva or Figma for full-stack applications: a next-gen, AI-powered builder that lets you create, edit, and deploy web and mobile apps instantly, right in your browser.

We’re a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development.

✨ About This Opportunity

Bolt.new is transforming the way people build and interact with technology, and we're looking for a Customer Experience Engineer to be on the front lines of our customer experience—solving technical problems, advocating for users, and helping make our product better every day.

This is a hands-on technical support role where you'll troubleshoot real issues, work closely with Product and Engineering, and ensure every customer interaction builds trust and loyalty.

Note: Candidates must be located in a Western European or American time zone.

🛠️ How You'll Contribute

• Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolution.
• Occasionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence.
• Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context.
• Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently.
• Collaborate with internal teams to catch emerging issues early and advocate for customer needs.
• Assist with QA and testing ahead of releases to help catch issues before they reach customers.
• Reduce friction for customers by building scalable resources.
• Represent Bolt with credibility and care in every interaction.

💡 Qualifications

• Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS.
• Familiarity with databases, API integrations, and Chrome DevTools.
• Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses.
• Exceptional written communication skills with the ability to explain complex concepts simply.
• A genuine customer-first mindset and comfort representing a brand publicly.
• Fast learner who thrives in a fast-moving environment and can operate with minimal supervision.
• Located in a Western European or American timezone.

📌 A Few Notes

• You do not need a college degree to apply.
• You do not need to be located in the U.S.
• You do not need to meet every qualification listed above.