Support Engineer (EMEA) - Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, such as GitHub Issues & Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage if you have experience with testing.

Requirements

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL) with comfort handling complex SQL queries. Database administration experience is a plus.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Familiarity with popular JavaScript frameworks like React, Vue, and Svelte, as well as Node.js experience, is a plus.
• A degree in Computer Science is a plus.

Timezones & Logistics

• Full-time position with a required location in European time zones.
• Position covers Monday to Friday.

Benefits

• Fully Remote: Work from anywhere in European time zones with a WeWork membership or co-working allowance.
• ESOP: Equity ownership for every team member.
• Tech Allowance: Budget to set up your ideal work environment (laptop, monitor, headphones, etc.).
• Health Benefits: 100% health insurance coverage for employees and 80% for dependents.
• Annual Off-Sites: Yearly week-long company gathering in a new city.
• Flexible & Async Work: We operate asynchronously and trust you to manage your schedule.
• Professional Development: Annual education allowance for courses, books, and conferences.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.