Support Engineer (EMEA - Weekends)

About Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, including GitHub Issues & Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage.

You are:

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL) and comfortable with complex queries. Database administration experience is a plus.
• Excellent in communication with fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Familiar with popular JavaScript frameworks (React, Vue, Svelte) and Node.js (Bonus).
• Holding a degree in Computer Science (Bonus).

Timezones & Logistics

• Full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC.
• We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones.
• This position covers Friday → Monday.

What We Offer

• Fully Remote: We hire globally and provide a co-working allowance.
• ESOP: Equity ownership for every team member.
• Tech Allowance: Budget to set up your ideal work environment.
• Health Benefits: 100% coverage for employees and 80% for dependents.
• Annual Off-Sites: Company-wide gatherings for connection and collaboration.
• Flexible Work: Asynchronous operations with trust in your time management.
• Professional Development: Annual education allowance for courses, books, and conferences.