Technical Account Management (TAM) Leader - Supabase

About Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

About the Role

The Technical Account Manager (TAM) Leader owns the health, direction, and performance of the TAM function. You will act as both a player and a coach, carrying direct accountability for coverage, escalations, and cross-functional alignment while developing individual TAMs to ensure a proactive, relationship-first approach.

Core Responsibilities

People Leadership & Team Development

• Hire, onboard, and coach the TAM team.
• Conduct regular 1:1s, set development plans, and provide feedback on account plans and QBRs.
• Build and maintain repeatable playbooks for upgrades, optimization, and escalations.

Portfolio & Coverage Ownership

• Manage the coverage model for named accounts (~$33.1M ARR) and partner-mapped accounts.
• Perform quarterly reviews to rebalance books and resolve coverage gaps.
• Approve leadership-discretion assignments and capacity exceptions.

Oversight & Strategy

• Technical Ownership: Spot-check account documentation and architecture understanding; step in on high-risk accounts.
• Onboarding: Ensure architecture and deployment validation occurs post-sale.
• Issue Management: Serve as the escalation layer for complex, high-impact incidents.
• Internal Collaboration: Represent the aggregated voice of the customer to Engineering, Product, and Sales leadership.

Success Metrics

• Coverage percentage of the named and partner-mapped account book.
• Team ramp time and retention.
• Customer adoption, usage depth, and NRR (Net Revenue Retention).
• Reduction in critical incidents and improved time-to-resolution.

Ideal Individual

• Technical Depth: Deep understanding of database internals, scalability, security, and infrastructure.
• Leadership: Proven experience hiring and growing technical teams.
• Judgment: Ability to manage 100+ accounts and identify strategic coverage needs.
• Communication: Ability to brief executives and coach team members on root cause analysis.
• Background: Experience in engineering, SRE, or technical consulting.

What We Offer

• Fully Remote: Work from anywhere; includes a co-working allowance.
• Equity: ESOP for all team members.
• Tech Allowance: Budget for your ideal work setup.
• Health Benefits: 100% coverage for employees, 80% for dependents.
• Annual Off-Sites: Company-wide gatherings for connection and collaboration.
• Professional Development: Annual education allowance for learning and growth.